Jr Salesforce Analyst

A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

As a Analyst you will be part of the the Sales Enablement team in our division of LifeScience. You will be a key member of an interactive team that supports Latin American internal customers and collaborates globally within our CRM & Digital Tools Program. The team is focused on providing best-in-class user support via collaboration tools such as Chatter.Respond to incoming inquiries in a professional, competent, and timely manner following established procedures.Field, research, and answer inquires enabling successful usage of Salesforce (mainly) and other Digital Tools that support Sales and Service. Provide weekly, monthly, and ad-hoc training and or training support to internal customers operating within Salesforce using both in-person and virtual modalities.

**Your Role**:

- Monitor and maintain data quality.
- Analyze and understand internal customer's needs.
- Evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation.
- Collect and document requested and or required improvements for all Salesforce instances.
- Test and implement system improvements.
- Identify and suggest specific opportunities for training and development.
- Bring ideas for improvement, innovation, and increased efficiency to the team for review.
- Work with various stakeholders to identify, document, and communicate standard business processes.
- Build and manage reports, dashboards, and views of internal customers.
- Provision new users and maintain access through Role Hierarchy, Public Groups. Quote Configuration, Permission Sets, and Sharing Rules.
- Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, and price books.
- Domestic and/or International travel 5%

**Who You Are**:

- Bachelor's Degree in any discipline
- Experience as a Salesforce user

Preferred Qualifications:

- CRM experience with Salesforce and SAP
- Experience in training users
- Microsoft Office proficiency

**Workplace**: Alphaville - Barueri/SP (Híbrido)

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life

Job Requisition ID: 255924

Location: Barueri - SP

Career Level: B - Recent University Graduate(

Working time model: full-time

**North America Disclosure**

844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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