Customer Service Analyst

2 semanas atrás

São Paulo SP, Brasil Mercer Tempo inteiro

**Customer Service Analyst**

Mercer Life Sciences Forum Coordinator

Vaga em Career Products LATAM

✨ **Principais responsabilidades que você assumirá**:

- Suporte às demandas gerais dos clientes do fórum regional de Life Sciences;
- Coordenar eventos presenciais e online sobre tópicos de recursos humanos, focados em remuneração e benefícios;
- Gerenciamento de projetos e programação anual do Fórum
- Realização de pesquisas e benchmarks pontuais
- Preparação de propostas, análise de dados de remuneração e apresentações;
- Análise de dados quantitativos e qualitativos
- Comunicações regionais sobre atualizações do fórum e iniciativas na região
- Apoio aos consultores locais em projetos e temas locais
- Controle de indicadores de participação e funcionamento do Fórum
- Suporte aos clientes regionais sobre produtos, serviços e metodologias da Mercer;
- Gerenciamento da participação dos clientes regionais nas pesquisas salariais da Mercer, incluindo:

- Controle e registro de participantes
- Suporte e treinamentos sobre as ferramentas de pesquisa da Mercer
- Auxiliar na coleta, revisão de dados e follow up com clientes
- Suporte e treinamentos sobre os resultados da pesquisa

**✔️** **O que estamos buscando**:

- Ensino superior completo (administração ou áreas correlatas);
- Inglês avançado;
- Espanhol intermediário (desejável);
- Excelentes habilidades de comunicação (verbal e escrita)
- Pacote Office avançado;
- Conhecimento nos temas de remuneração e benefícios
- Experiência com atendimento ao cliente
- Organização;
- Capacidade analítica
- Bom relacionamento interpessoal;
- Proatividade
- Pensamento crítico
- Senso de urgência
- Gerenciamento do tempo
- Adaptabilidade e flexibilidade
- Orientado a resultados / resolução de problemas
- Resiliência
- Bom trabalho em equipe e capacidade de trabalhar de forma independente, se necessário

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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