Agente de Reservas

Magnolia villas Properties is a boutique vacation rental company, dedicated to quality customer service and the customer experience. We are looking for qualified people with a passion for hospitality. We are a growing company and will have many opportunities for career advancement. **Reservationist/Customer Service Relations**: Managing multiple short-term properties and vacation rental homes entails a range of different operations. You will manage the day-to-day maintenance of the property and serve as the contact if something comes up during a guests stay. Property managers ensure that the properties under their care operate smoothly, maintain their appearance, and either preserve or increase in value. - Work day to day with Magnolia Villas Properties (MVP) to ensure quality and consistent service to short-term rental guests, HOA’s, and Homeowners. Coordinate housekeeping and maintenance, inspections pre-arrival and post-departureas well as working with reservations teams to maximize rentalrevenue and occupancy. Foster and reinforce partnerships between MVP and critical internaldepartments, especially Housekeeping, Engineering, and CommunityAssociation Management. Communicate service score expectations to the management team and hold the teamaccountable for results, response, and internal follow-up as warranted. Champion property quality standards by working with homeowners to updateproperties through refurbishing, maintenance upkeep, and special projects. Monitor, support and resolve any owner or guest issues. Support budgeting, P&L; reviews through home inspections - Lead schedule inspections, coordinated repair or maintenance work, and communication with Magnolia when needed. Answer questions about properties, resort amenities, and any questionsrelated to reservations, local attractions, and communities. Ensuring availability of calendars and proper channel communication isregularly audited for accuracy between reservation systems and third parties. Adhering to occupancy limits and communicating resort rules Liaison with cleaners and maintenance staff - Assist guest services team as necessary in overflow capacity to resolve guest issues Follow procedures to protect against credit card fraud Maintain property information (Codes, access, AC, cameras), description, andinventory. Serve as operational liaison with sales and conference services, supportingsite tours as well as management face for key group leaders. Communicate goals and responsibilities to the management team, track progresstowards goals, and support the achievement of goals. **Skills/ Requirements**: - High Speed Internet connection, - Computer and smartphone with internet connection and available space for download. Quiet background working area. - Obtain a small business operation license for payment purposes (MEI - Micro empreendedor individual) - Proven experience as a Customer Service, Hotel Relations, Resort - Relations, Guest relations. - Proficiency in MS Office, Google Office Suite, Hotel/Vacation Rental - Management Software (PMS) - Customer service driven with outstanding communication and active listening skills - The ability to put yourself in other people’s shoes and walk into a property anticipating guest’s experiences and executing improvements - Excellent problem-solving and multitasking skills - Leadership skills along with the ability to motivate a team into high performance - Ability to work flexible hours - Strong sense of responsibility and a professional presentation - BSc degree in Hospitality Management, Tourism, Business - Administration, or relevant field is a plus. - Excellent time management skills and ability to multitask and prioritize work - Attention to detail and problem-solving skills - Excellent written and verbal communication in Multilingual skills (English is required, Spanish is a plus) - Strong organizational and planning skills in a fast-paced environment Pay: R$1,800.00 - R$2,500.00 per month