Sr Engagement Manager

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Are you a problem solver, explorer, and knowledge seeker - always asking, “What if?”

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters - whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.

**What we do**

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

**What you’ll do**

We are seeking a Senior Engagement Manager bearing Customer Intelligence / Martech experience in Brazil who will lead sales, business development and customer engagement efforts for broad range of consulting services, such as implementation delivery of industry solutions, standalone services for analytics, modeling, reporting and data management services, IT administration support and managed services, deployment support and management, business consulting and analytics advisory, responsible for resulting services revenue.

**You will**:

- Responsible for developing business and creating consulting engagement opportunities with customer stakeholders (IT and business/ enablers and practitioners) to ensure enablement of assigned customers
- Manage ongoing services engagements as well as generate new services revenue resulting from continuous engagements with assigned customers
- Responsible for success of analytics initiatives, programs or functions of assigned customers through continuous engagements enabling the customer
- Build long-term relationships through competence, trust and credibility with stakeholders and executives across the customer’s organization.
- Ability to create a vision and articulate the value of Consulting Services to CXO level customer stakeholders
- Prepare and deliver presentations to senior management (CXO) levels
- Manage services related revenue target including opportunity pipeline/funnel development, risk assessment, cost/benefit analysis as well as forecast signed services revenue and resource requirements for proposed services engagements
- Proactively develop and execute services sales strategies to drive software-independent standalone services revenue
- Act as the Lead Consultant responsible for managing new and on-going services opportunities in strategic accounts that are beneficial to SAS as well as to the Customer
- Oversee project management and delivery of ongoing implementations with assigned customers
- Continuously build expertise and advisory skills beyond SAS technology on how to successfully enable and deliver analytics programs for customers
- Coordinates resources for the sales and implementation of complex services agreements.
- Actively participates in services pre-sales calls and presentations; identifies goals, evaluates account needs and designs appropriate demonstrations.
- Provides roadmap to customer on how to incorporate additional SAS solutions into their business.
- May use domain expertise during the pre-sales cycle as it relates to the customer business issues.
- Co-responsible for retaining customers and managing possible crises in the commercial relationship.
- Create and strengthen the relationship with the user, technical and financial decision maker of the clients
- Monitor the delivery relationship and the generation of value perceived by the customer, through active listening and recurring presence in the customer
- Bring diagnoses of market movements and strategic information about the customers in its portfolio and/or that may be strategic for the customer portfolio
- Identify potential strategic service partners in the market

**What we’re looking for**
- Experience in customer intelligence / MARTECH
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- Willingness to acquire technical knowledge in SAS solutions to align with the account executive and sales strategy the platforms that best translate the ideal solution to address client pain
- Has a good relationship with customers, company colleagues, strategic partners and prospects, being the protagonist of this relationship, ease of access
- Bachelor's degree, preferably in computer science, engineering or similar.
- Excellent written and verbal communication in Portuguese and English.
- Good problem solving, decision-making and interpersonal skills.
- Ability to work independently and as part of a team.
- Commercial awareness, and first-hand involvement in large, complex sales-cycles
- Ability to generate tangible and measurable goals
- Collaborate and share ideas, solutions, feedback, orchestrate alliances, recognize wins

**The nice to haves**
- Knowledge of SAS technology / solutions
- Skills and experience in consulting services
- Experience with consulting service sales