Senior Engagement Manager
Há 6 horas
Senior Engagement Manager at Zendesk Job Description The Senior Engagement Manager will drive the success of our most complex and high-value client projects. This role requires strong leadership, influential communication, advanced project management skills, and strategic thinking. The ideal candidate will steer project teams and client engagements toward exceptional outcomes, improve delivery methodologies, and mentor junior team members. Key Responsibilities Serve as the lead point of contact for major clients, nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives. Oversee the delivery of complex projects from inception through completion, ensuring expectations, budget constraints, and quality standards are met or exceeded. Actively contribute to the refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements. Mentor and support the development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth. Identify potential risks and bottlenecks in project execution and develop robust solutions to address them proactively. Provide strategic oversight and guidance on projects, ensuring alignment with client objectives and internal goals. Assist in the development and refinement of proposals, participate in the negotiation of contracts, and help close sales opportunities. Maintain a deep understanding of industry trends and advancements to position Zendesk as a leader and to provide value‑added recommendations to clients. Collaborate closely with sales, marketing, product development, and other departments to ensure cohesive project execution and client satisfaction. Manage individual projects and portfolios profitably for both internal and external priorities. Qualifications Portuguese and English required; Spanish preferred. Over 5 years of proven experience in client‑facing roles within consultancy or professional services, with significant leadership responsibilities. Demonstrated ability to manage complex projects and multiple engagements simultaneously. Exceptional leadership skills, including mentoring team members and advancing organizational capabilities. Strong strategic and analytical thinking skills. Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams. Proficiency in project management software and CRM tools. Bachelor’s degree in Business, Management, or related field; Master’s degree is a plus. Experience with the creation of and financial impacts of all contract types (FF, T&M, FFM, FTE, etc). Willingness to travel up to 25%. Where We Work Zendesk offers competitive pay, benefits, flexible hours, and remote work options. We support work‑life balance with flexible schedules and market‑leading parental leave plans. Our hybrid model provides a rich onsite experience and the flexibility to work remotely part of the week. We are committed to diversity and inclusion, ensuring a welcoming workplace for all. Zendesk is an equal‑opportunity employer. We foster global diversity, equity, and inclusion. If you are based in the United States, you are covered by federal and state EEO laws. Reasonable accommodations are made for applicants with disabilities. For more information about your EEO rights, please visit our policy page. #J-18808-Ljbffr
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Senior Engagement Manager
1 semana atrás
São Paulo, Brasil Zendesk Group Tempo inteiroSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Publié hierjob requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role...
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Senior Engagement Manager
1 semana atrás
São Paulo, Brasil Zendesk, Inc. Tempo inteiroSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Posted Yesterdayjob requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role...
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Senior Engagement Manager
Há 5 dias
São Paulo, Brasil Coupa Tempo inteiroSao Paulo, Brazil Services - Professional Services / Mid-Senior Level / Remote Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers....
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Senior Engagement Manager
2 semanas atrás
São Paulo, Brasil Zendesk Tempo inteiroJob DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects.This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic thinking and an innovative mindset.The ideal candidate will be an...
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Manager, Engagement
Há 2 dias
São Paulo, Brasil Zendesk Group Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Publié aujourd'huijob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region. This role...
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Manager, Engagement
Há 2 dias
São Paulo, Brasil Zendesk, Inc. Tempo inteiroManager, Engagement page is loaded## Manager, Engagementremote type: Fully Flexiblelocations: São Paulo, Braziltime type: Full timeposted on: Posted 4 Days Agojob requisition id: R32551## Job DescriptionWe are seeking a dynamic and experienced **Manager of Engagement Managers** to lead our growing team across Brazil and the broader LATAM region. This role...
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Engagement Manager
1 semana atrás
Sao Paulo, Brasil Salesforce Tempo inteiro**Job Category **:Customer Success Group **Job Details**: The **Engagement Manager (EM) **plays the critical role for setting customers up for Success by shaping the **Pre Sales engagements **, leading the development of client-specific implementation proposals, Statement of Work (SOW), staffing plans, engaging with SMEs (Subject Matter Experts) across the...
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Manager, Engagement
Há 2 dias
São Paulo, Brasil Zendesk Tempo inteiroJob Description We are seeking a dynamic and experienced Manager of Engagement Managers to lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In...
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Senior Engagement Manager
Há 7 horas
São Paulo, Brasil Zendesk Tempo inteiroJob Description The Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects. This role requires a balance of leadership, influential communication, and advanced project management skills, with a strong emphasis on strategic thinking and an innovative mindset. The ideal candidate will be...
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Manager, Engagement
Há 5 dias
São Paulo, São Paulo, Brasil Zendesk Tempo inteiro R$120.000 - R$180.000 por anoJob DescriptionWe are seeking a dynamic and experiencedManager of Engagement Managersto lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In...
