User Operation Specialist

1 semana atrás

Sao Paulo, Brasil TikTok Tempo inteiro

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

About the Team
Helo's User Operation team leads the user experience research and service support for Helo with a data-driven, problem-solving, and product mindset. We are seeking talented individuals who are curious about the users and enjoy the role of bridging the gap between Product & User to enable the business to make a market-wise decisions.

**Responsibilities**:
1. Process users' feedback through various channels and continue to refine user experience; give suggestions and dig out the potential needs based on users' real perspectives, making the product more localized and better to use.
2. Partner with the Product & Engineering teams to formulate optimization strategies related to user experience, and help improve the product metrics.
3. Identify the shortcomings of a product and the reasons for its weaknesses, and proactively provide helpful solutions to improve the product.
4. Grow and expand the number of active users; lead beta testing and online survey regularly.
5. Manage the user guidance official account in the Helo app and strengthen interactions with the community's active users.
6. Review and optimize the vendor translations and own the localizing of product text.
7. Support other ad hoc projects as needed.
1. Bachelor's degree or the equivalent experience is required.
2. Customer Service or Product Operations related work experience in the internet industry is preferred.
**3. Strong communications skills required**: Portuguese native-level fluency in speaking, reading, and writing; business-fluency in English.
4. Proven ability to effectively plan, execute, and summarize the progress of projects, as well as hold oneself accountable.
5. Proven analytical skills and drive for self-improvement.
6. Committed to the output of a superior product.
7. Open-minded to cross-cultural communication and work cultures.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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