Assistant Manager, Hosting Operations

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed

At Equinix, we help leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams

Are you eager for a challenge, highly motivated, able to work at a fast pace, target driven, flexible and quick to adapt to any situation? Are you passionate about technology?

We are now looking for our next Cloud Computing Manager to join and lead our strong team for our outstanding data centres.

**What you will do**

**Customer Support**

You will be the main point of contact for their area of responsibility. Responsible for building relationships with local multi-functional peers

**You will engage in customer critical issues as needed**

Responsible for driving and improving customer happiness scores for their overall team

You will understand changing business needs from multi-functional teams and identify impacts to the team

**Management**

You will run to agreed upon critical metrics

You will comprehend business goals and running direct reports to meet business outcomes

You will develop and empower team members and gets results

**Process**

You will help to define or refine processes. Will also recommend/propose solutions for systemic process-related problems and identify areas for improvement

You may act as driver for process development and implementation of new or existing processes impacting GSD

You will review process and procedure documentation

**Communications**

Is able to advise on communication requirements and improves the team's communications standards. Will work with the team to think more broadly or more passionate about consistent communications as and when required

**Risk Management**

You will encourage the direct team on risk and issue management and the appropriate levels of control. Will support the team on the resolution of called out issues

**Budgeting**

Responsible for headcount forecasting and partnering with workforce management team to plan and travel & training budget for direct team

**Project Management**

You will lead and supervise projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

**What you should have**

Bachelor degree in IT field

A consistent record of leading and mentoring IT teams in environments of critical solutions

Expertise with various technologies in a multidisciplinary role

Experience in operations/migration for public Cloud

Solid experience with cloud virtualization (Amazon AWS, Microsoft Azure or Google Cloud Platform)

Advanced English

Experience in managing team

**What is a differential if you have**

DevOps tools (Ansible, Puppet, Docker, Jira, Git or Terraform)

**Why Equinix**

The opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.