Knowledge Management

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
You’ll be joining the **Commercial Enablement** team at 99Food, a high-performance unit responsible for empowering our salesforce with the knowledge, tools, and structure needed to scale with excellence.

As a **Knowledge Management Jr. Manager**, your mission is to be the **guardian and curator of the "Sales Bible",**our single source of truth for all things sales. You’ll ensure that every process, system, skill, and how-to guide is clearly documented, easy to find, up-to-date, and aligned with our sales strategy. Your work will directly impact the productivity, consistency, and onboarding speed of hundreds of Business Developers across the country.

Role Responsibilities:

- Own the** maintenance and continuous improvement of the Sales Knowledge Base**, ensuring it remains the go-to resource for all field sales guidance;
- Organize and maintain clear documentation of sales processes, systems usage, sales skills, pitch structures, FAQs, and step-by-step operational procedures;
- Work closely with the Sales Training and QA teams to ensure the KB reflects what is actually happening in the field, creating a **closed feedback loop** with Enablement;
- Proactively audit content to identify outdated, duplicated, or unclear information, and implement improvements for better usability and accuracy;
- Support the creation of **multiformat content** (written guides, videos, visuals, flows) to enhance learning and adoption;
- Establish a structured **taxonomy and tagging system** to improve searchability and navigation across the knowledge base platform;
- Monitor content usage and feedback from the field to propose structural and editorial improvements that increase adoption and usefulness;
- Contribute to the **onboarding experience** by integrating KB into learning paths and ensuring new hires can ramp up effectively using the documentation;
- Help foster a culture of documentation and knowledge-sharing within the sales and enablement teams.

Role Qualifications:

- 3+ years of experience in **Knowledge Management, Technical Writing, Sales Enablement, Internal Comms, or Process Documentation**, preferably in fast-paced or scale-up environments;
- Strong writing, editing, and information structuring skills, you're able to turn complex operational processes into clear, concise, and user-friendly content;
- Familiarity with field sales operations, CRM systems, and the commercial routine (bonus if in foodtech, tech, or logistics);
- Experience working with tools like **Notion, Confluence, Google Sites, or other KB platforms;**:

- Strong attention to detail and a proactive attitude, you're always two steps ahead when it comes to updating, improving, and organizing documentation;
- The ability to manage multiple stakeholders, gather input, and translate scattered knowledge into unified, structured content;
- Great communication and collaboration skills, you know how to talk to different profiles and synthesize insights effectively;
- A passion for **efficiency, clarity, and operational excellence,**and the mindset of someone who wants to “make it easy to do the right thing.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means ven