Manager, Renewal Management International

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What You'll Do**:
This position is a people manager role reporting to the Director, Renewal Management and is designated Flex.

**Responsibility**
- Meet or exceed maintenance and cloud sales objectives and quotas
- Develop renewal strategy and plan to retain and grow assigned business
- Review metrics to help identify and close open and up-sell opportunities
- Manage a team of renewal specialists to ensure goals are being met and business followed up on
- Develop and manage sales forecasts via Salesforce in line with set targets, strategic plans, and operating budgets
- Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
- Negotiate terms that result in favorable outcomes for both DocuSign and clients
- Participate in internal customer strategic account process, ratifying account details and working with Adoption Services in identifying customers that need focus
- Interact with cross-functional teams in a professional manner to ensure high-level collaboration is taking place
- Drive client partnerships by successfully calling on high-level executives and strategic thinkers, and work across all levels within an organization to ensure a win for the company
- Identifies trends/opportunities to improve renewals team s internal processes
- Maintain accurate records of all activities in CRM system (SalesForce)

**What You Bring**:
**Basic**
- 5+ years of experience in renewal management, consultative sales or business consulting, preferably within a SaaS model
- 5+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales
- 5+ years of experience leading big teams
- Fluent English to report and operate in an international market.
- BS/BA degree

**Preferred**
- Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
- Strong capacity for engagement and mastery cross area
- Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
- Strong experience in forecast and result management (churn)
- Strong experience in people management and leadership skills
- Process Management
- Willingness and ability to travel as necessary
- Spanish is a plus

**Life At DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

**Accommodation**

**Our global benefits**:
**Paid time off**:

- Take time to unwind with earned days off, plus paid company holidays based on your region.**Paid parental leave**:

- Take up to six months off with your child after birth, adoption or foster care placement.**Full health benefits**:

- Options for 100% employer-paid health plans from day one of employment.**Retirement plans**:

- Select retirement and pension programs with potential for employer contributions.**Learning & development**:

- Grow your career with coaching, online courses and education reimbursements.**Compassionate care leave**:

- Paid time off following the loss of a loved one and other life-changing events.