Solutions Consultant
1 semana atrás
Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Solutions Consultants accelerate the sales cycle and initiate the implementation cycle and are the primary technical resource for the field sales force. Solutions Consultants are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our solutions. The Solutions Consultant (SC) must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle with both the internal teams and the customer/prospect.
- PRIMARY ROLE & RESPONSIBILITIES- Responsible for development and delivery of solution demonstrations.
- Responsible for representing the solution to customers/prospects and at field events such as conferences, seminars, Alvaria or other CX User Groups etc.
- Facilitating Discovery sessions with customer/prospects in conjunction with field sales force.
- Able to respond to functional and technical elements of RFIs/RFPs.
- Responsible for designing and documenting the architecture/solution proposed.
- Ability to articulate and defend solutions needed.
- Responsible for transitioning the project to implementation teams along with field sales force.
- Able to convey customer requirements to Product Management/ Sales Technical Services teams.
- Able to travel throughout sales territory.
SPECIALIZED KNOWLEDGE & SKILLS- Highly specialized level of expertise in Alvaria or other CX products and services.
- Ability to communicate complex information to customers/prospects.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
- Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
- Highly specialized level of skill in Alvaria or other CX/WFM solution sets.
- Ability to use professional concepts in developing approaches in the solution of critical problems and broad design issues. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel.
- Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables. Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results. Skills required to work on problems that have long term impact on success of organization.
**Qualifications**:
JOB REQUIREMENTS- 12+ years of field sales experience.
- Bachelor's degree in relevant field.
- Physical requirements include sitting for long periods of time.
- Ability to Travel.
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