Técnico de Suporte Líder

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: The Delivery Engineering Group is the technical lifeblood of the Services Organization. Our engineers and technicians work seriously to bring to life the innovative video and communications solutions that support customers' most pressing challenges. The Delivery Engineering Group has the knowledge and expertise to deploy our safety and security ecosystem, focused on solving for safer communities, safer schools and safer businesses, and purposefully designed with and for our customers.
**Scope of Responsibilities / Expectations
- Supervise and coordinate field activities with the Technicians (internal and external), fulfilling the requirements of the solution and in accordance with the executive project.
- Guarantee the operational continuity of the service.
- Work alongside our EHS area, promoting safety and well-being in the field activities;
- Execute and support any technical task that is directly related to the service scope.
- Promote a healthy environment, where suggestions for improvements are welcome, aiming to improve quality, based on your field observations.

Routine activities:

- Participate in coordination meetings, both with the client and suppliers;
- Supervise, monitor and control the work carried out, ensuring compliance with policies and processes, both for the client and Motorola Solutions, aiming to maintain high quality standards on the deliverable services.
- Report anomalies, which impact the progress of activities, to the client or superior, so that they can be evaluated and addressed, minimizing the impact on schedule or costs.

**Basic Requirements**:
**Basic Requirements**
- Technical degree in Telecommunications or Electrical is required.
- 5+ of experience in radiocommunication configuration and implementation.
- CCNA or CompTIA certification is very welcome.
- Radiocommunication. (Motorola P25, Mototrbo, TETRA, DMR, LMR);
- Video surveillance - configuration and implementation;
- MW link - technical MW or PTP links implementation;
- AC and DC knowledge (inversor, retificador, QDCA, QDCC, no-break, gerador, sistemas solares);
- Teamwork oriented;
- Develop and maintain relationships both internally and externally
- A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results
- Strong written and oral communication skills with the ability to present complex topics to technical and non-technical audiences
- Ability to build strong relationships with internal and external stakeholders
- Willingness to think out of the box and challenge the status quo
- Attention to detail and a flawless execution mindset
- Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25) is highly desirable.
- Strong general knowledge of IP networking architecture, protocols and security is highly desirable
- Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets is an asset
- Proficient working in Microsoft Project, Excel (specifically with pivot tables), Powerpoint, Google Sheets, Google Slides

**#LI-WC1**

**#LI-ONSITE**

**Travel Requirements**: 50-75%
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: Yes

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.