Quality Manager

1 semana atrás

Sao Paulo, Brasil Equação IT Tempo inteiro

Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.

We are looking for a Quality Manager with the following requirements:
Functional Description:

- Will lead and coordinate the governances that are required to identify root causes, coordinates meetings to resolve problems, and will assure proper RCA documents are delivered;
- Has a clear view and understanding on all open problems linked to the MPI & POD (Internal or external - supplier);
- Will analyze the incidents trend from P4 to P1, including RCA produced by internal and external suppliers and action remediation or improvements;
- Will assure that problems have clear remediation plans with clear actions, owners, closure dates and he/she will track the progress and status of the implementation;
- Follows up and tracks progress with problem owners, mobilizes the relevant SMEs (internal - external supplier ) that are require to close open problem records;
- Identifies trends and potential Problem sources, by reviewing Incident and Problem analysis delivered by internal or external suppliers or by inputs from the different Governances;
- Makes recommendations for improvements, tracks the deliverables and ensures reporting;
- Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party;
- Need to have innovative approach as problems are unique and need to use different RCA techniques;
- Will lead special taskforces to remediate specific problems to ensure migrations to MPI and POD are running efficiently and stable;
- Defines, monitors and reports KPIs for the defined improvement areas during execution and after implementation of the actions, securing the implemented improvements generate the value;
- Is part of the Manager on Duty rota that is 24/7 available for escalations;
**Requirements**:

- Proven experience in service management (ITIL) and IT Operations Management;
- Knowledge of the Cloud environment and principles is a plus;
- Technical background in IT technology Infrastructure;
- Work in international teams and multi-cultural environment;
- Work with mínimal direct guidance, self-motivated and proactive;
- English fluency;
- Duration: Contract for 12 Months (Minimum);
- Localization: Hybrid, Lisbon

Tipo de vaga: Tempo integral

Horário de trabalho:

- De segunda à sexta-feira

Pergunta(s) de seleção:

- Tem interesse em morar em Portugal?

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