Lenovo Technical Support Premier

Há 6 dias

Indaiatuba, Brasil Lenovo Tempo inteiro

**General Information**:

- Req #
- WD00079559
- Career area:

- Services
- Country/Region:

- Brazil
- State:

- São Paulo
- City:

- Indaiatuba
- Date:

- Monday, March 10, 2025
- Working time:

- Full-time

**Additional Locations**:

- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

This position is a technical role within the Premier Technical Team that supports Brazil, with work place in São Paulo or Indaiatuba (portuguese language). In this role, you will be delivering our best-in-class support to Lenovo’s customers.

**Key Functional Skills**:

- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
- Troubleshoot to identify hardware and software issues in many different customer environments.
- Advise and educate customers through a combination of experience/documentation to ensure a solution.
- Translate complex technical details/instructions to each customers level
- Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
- Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA’s.
- Document all the interactions in Lenovo´s CRM
- Intermediate level of English and Spanish
- **Hybrid role in our offices in Indaiatuba**: 3 times a week in the office and 2 times remotely.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

**Additional Locations**:

- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba
- Brazil
- Brazil - São Paulo
- Brazil - São Paulo - Indaiatuba ,
- Brazil - São Paulo - Indaiatuba

  • Lenovo Technical Support Premier

    Há 6 dias

    Indaiatuba, Brasil Lenovo Tempo inteiro

    **General Information**: - Req # - WD00079554 - Career area: - Services - Country/Region: - Brazil - State: - São Paulo - City: - Indaiatuba - Date: - Monday, March 10, 2025 - Working time: - Full-time **Additional Locations**: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba **Why Work at Lenovo**: - We are Lenovo. We do...

  • Analista de Suporte Técnico Pl

    2 semanas atrás

    Indaiatuba, Brasil Lenovo Tempo inteiro

    **General Information**: - Req # - WD00077373 - Career area: - Software Engineering - Country/Region: - Brazil - State: - São Paulo - City: - Indaiatuba - Date: - Friday, February 7, 2025 - Working time: - Full-time **Additional Locations**: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba **Why Work at Lenovo**: - We are...

  • Assistente de Suporte Técnico Jr

    1 dia atrás

    Indaiatuba, Brasil Lenovo Tempo inteiro

    **General Information**: - Req # - WD00075558 - Career area: - Administrative - Country/Region: - Brazil - State: - São Paulo - City: - Indaiatuba - Date: - Thursday, January 23, 2025 - Working time: - Full-time **Additional Locations**: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba **Why Work at Lenovo**: - We are Lenovo....

  • Assistente de Suporte Técnico Jr

    4 semanas atrás

    Indaiatuba, São Paulo, Brasil Lenovo Tempo inteiro

    **General Information**:- Req #- WD00075558- Career area:- Administrative- Country/Region:- Brazil- State:- São Paulo- City:- Indaiatuba- Date:- Thursday, January 23, 2025- Working time:- Full-time**Additional Locations**:- Brazil - São Paulo - Indaiatuba- Brazil - São Paulo - Indaiatuba**Why Work at Lenovo**:- We are Lenovo. We do what we say. We own...

  • Analista QA Jr

    Há 8 horas

    Indaiatuba, Brasil Lenovo Tempo inteiro

    **General Information**: - Req #- WD00073463- Career area: - Information Technology- Country/Region: - Brazil- State: - São Paulo- City: - Indaiatuba- Date: - Friday, November 1, 2024- Working time: - Full-time**Additional Locations**: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba **Why Work at Lenovo**: - We are Lenovo. We do...

  • Analista QA Jr

    4 semanas atrás

    Indaiatuba, São Paulo, Brasil Lenovo Tempo inteiro

    **General Information**:- Req #- WD00073463- Career area:- Information Technology- Country/Region:- Brazil- State:- São Paulo- City:- Indaiatuba- Date:- Friday, November 1, 2024- Working time:- Full-time**Additional Locations**:- Brazil - São Paulo - Indaiatuba- Brazil - São Paulo - Indaiatuba**Why Work at Lenovo**:- We are Lenovo. We do what we say. We...

  • Analista de Operações de Serviços Sr

    1 semana atrás

    Indaiatuba, Brasil Lenovo Tempo inteiro

    **General Information**: - Req # - WD00084032 - Career area: - Supply Chain - Country/Region: - Brazil - State: - São Paulo - City: - Indaiatuba - Date: - Tuesday, July 1, 2025 - Working time: - Full-time **Additional Locations**: - Brazil - São Paulo - Indaiatuba - Brazil - São Paulo - Indaiatuba **Why Work at Lenovo**: - We are Lenovo. We do...

  • Technical Support Professional

    Há 3 dias

    Indaiatuba, São Paulo, Brasil beBeeTechnical Tempo inteiro R$900.000 - R$1.200.000

    The Technical Support Professional is a critical role within the organization, responsible for delivering technical expertise and support to various stakeholders.Main Responsibilities:Provide technical assistance to customers, account managers, and internal teams via phone, email, or web-conferencing.Making industry-specific product recommendations based on...

  • Analista de Operações de Serviços Sr

    3 semanas atrás

    Indaiatuba, São Paulo, Brasil Lenovo Tempo inteiro

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Analista de Operações de Serviços Sr

    2 semanas atrás

    Indaiatuba, São Paulo, Brasil Lenovo Tempo inteiro

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...