Lenovo Technical Support Premier

2 semanas atrás

Indaiatuba, Brasil Lenovo Tempo inteiro
**General Information**:
- Req #
- WD
- Career area:
- Services
- Country/Region:
- Brazil
- State:
- São Paulo
- City:
- Indaiatuba
- Date:
- Monday, March 10, 2025
- Working time:
- Full-time
**Additional Locations**:
- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba
**Why Work at Lenovo**:
- We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.
This position is a technical role within the Premier Technical Team that supports Brazil, with work place in São Paulo or Indaiatuba (portuguese language). In this role, you will be delivering our best-in-class support to Lenovo’s customers.
**Key Functional Skills**:
- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
- Troubleshoot to identify hardware and software issues in many different customer environments.
- Advise and educate customers through a combination of experience/documentation to ensure a solution.
- Translate complex technical details/instructions to each customers level
- Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
- Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA’s.
- Document all the interactions in Lenovo´s CRM
- Intermediate level of English and Spanish
- **Hybrid role in our offices in Indaiatuba**: 3 times a week in the office and 2 times remotely.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Additional Locations**:
- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba
- Brazil
- Brazil - São Paulo
- Brazil - São Paulo - Indaiatuba ,
- Brazil - São Paulo - Indaiatuba

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