Partner Success Manager

**Position Overview**

As part Global Services, the Partner Success Manager will work with Intelex Consulting Partners to drive success for Intelex customers.

The Partner Success Manager will drive success by facilitating the necessary agreements between Intelex and our Partners, and then collaborating with the Strategic Alliances, Sales, Global Services, Support, and Customer Success teams to deliver positive results for the customers who work with Intelex Partners.

The Partner Success Manager will also work closely with Partners to ensure their concerns are being responded to in a constructive manner, that they are following Intelex best practices where applicable, and escalating risks to Intelex customers within the organization.

**Responsibilities and Deliverables**
- Act as the main point of contact for Partners to give them guidance on how to best work with Intelex to achieve success.
- Act as an advocate for our Partners within the business.
- Meet regularly with Global Services to review subcontracting and task order requirements.
- Support the Intelex Global Services team with negotiating and processing subcontracts with partners for service needs.
- Communicate to the Global Services team the roles and responsibilities with respect to subcontract management.
- Manage the financial components around subcontracts, including but not limited to: purchase orders, invoices, total subcontract backlog, and project margin.
- Collaborate with Strategic Alliances to ensure that Partners have any technical assistance they need during sales opportunities, and that we have the necessary assistance frameworks in place as Partners sign services agreement with Intelex customers.
- Proactively engage Partners to understand their needs on projects, to ensure Intelex has good visibility into upcoming assistance needs.
- Negotiate and process task orders with Partners to provide services to our Partners to drive Customer success.
- Manage the budget, timelines, assignments, and timecards of the projects related to Partner task orders.
- Meet regularly with Support to review tickets submitted by Partners to ensure they are being triaged in a timely manner.
- Ensure assistance for Partners is assigned appropriately to both Consulting and Enablement, and that the necessary authorizations for billing are in place before work begins.
- Meet regularly with designated Partners to review the health of their projects.
- Raise any necessary risk flags based on the reviews with Partners.
- Send the Partner status reports to Customer Success on a regular basis.
- Collaborate with the Partner Operations manager to facilitate training, enablement, and best practices guidance with Partners.

**Organizational Alignment**
- Reports to Senior Manager, Project Management Office (PMO)

**Qualifications**

**Skills & Work Traits**

**Required**
- You are able to work in a fast paced and time sensitive environment.
- You have an aptitude for making sense of chaos and use your critical thinking skills to add order and clarity while delivering results.
- You are a logical problem solver and have the ability to analyze and clearly communicate technical problems and propose solutions to all audiences.
- You are self-motivated with a willingness to learn and project a positive attitude.
- You have excellent written and verbal communication skills and are able to facilitate group or 1:1 session and also manage difficult or high-pressure situations.
- You are results driven and use your strong organizational skills to prioritize and handle multiple tasks while working both independently and collaborating with others.

**Preferred**
- You have an understanding and knowledge of Environmental, Engineering and Management Consulting partners and the global EHSQ partner community.

**Technical Competencies**

**Required**:

- Prior experience with MS Office (Excel, PowerPoint, Word, Outlook).
- Experience working with, or supporting, Enterprise level customizable software.

**Preferred**
- Salesforce or CRM experience also considered an asset.
- Experience of EHSQ software

**Experience**

**Required**
- 1-2 years’ experience in a client-facing, technical environment
- Prior experience working with technical products, services and solutions, as well as demonstrated experience interacting with technical people, both fielding and responding to questions

**Preferred**
- 2-3 years’ experience in a client-facing, technical environment OR 1-2 years’ experience working with the Intelex software.
- Experience in a business development and partner/alliance relationship management role will be preferred.

**Education**

**Required**
- A post secondary degree or diploma

**Preferred**
- A Bachelor’s degree or equivalent in Business or Computer Science/Information Systems

**Other Requirements**
- Occasional travel may be required (5 - 10%)

**Fortive Corporation Overview**

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