Rental Valet Staff

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

Mt. Bachelor strives to deliver Central Oregon’s most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Mt. Bachelor’s 365 days of fun includes 4,300 acres of lift-accessible terrain for skiing and snowboarding, Woodward Mountain Parks, a world-class Nordic Center, summer and fall downhill biking in the Mt. Bachelor Bike Park, Sun Country Tours (white water rafting), hiking, Sunset Dinners, Zip-Touring and chairlift-accessible sightseeing.

Position Summary

As a valet staff member of the rental department, you will be responsible for having exceptional guest service and following the complete organization of our valet/overnight storage system for guests. You will need to manage lines, ensure the correct gear is being handed out, and enjoy creating an awesome experience for both valet guests and rental guests. During down time, you may be asked to assist in rentals with boot fitting as needed. Starting late morning every day, you will need to ensure all guests are being assisted with proper storage of their equipment. If a valet guest gets a tune or a wax, you will need to help ensure this gear gets put back in the correct valet slots. Accurate, speedy, and friendly service is a must for the entirety of your shift each day. This is an inside and outside job and you may be asked to assist with shoveling on occasion and stand for up to 8 hours per shift.

Essential Functions/Major Responsibilities
- Have competent product knowledge of valet services, overnight storage services, and rental products.
- Understand all procedures for point of sale system.
- Practice safe operating procedures while using all equipment, tools and machines.
- Help guests accurately and timely with every guest facing transaction.
- Properly check gear back in correctly and hand guests any claim tickets necessary.
- Assist with rental boot fitting as needed.
- Must obtain excellent knowledge of the mountain; including but not limited to: lodges, lifts, terrain and operating schedules.
- Keep work area clean and organized.
- Must be able to self-manage and support co-workers with teamwork on daily projects.
- This is an indoor/outdoor job that requires long periods of exposure to the elements as well as prolonged periods of standing reaching and bending.
- Other tasks as assigned

Guest Service and Sales
- Greet guests warmly and start dialogue.
- Be familiar with goods and services of the mountain that enable you to direct and assist guests with choices.
- Listen to and take care of guest under tight time constraints; determine needs of guests and provide service so that they do not feel neglected.
- Have competent product knowledge of all categories.
- Actively pursue opportunities for sales related to valet, overnight storage, rentals, and ski and ride school.
- Complete follow through of transaction by directing guests to next steps for them such as direction to chair lift that matches their skill level.
- Use excellent verbal communication and interpersonal skills.
- Take initiative to support Mt. Bachelor guest service and safety huddle programs.
- Ability to find the correct answer for guests if you’re unsure.

Cashiering
- Input sales to POS.
- Understand all procedures for POS sales.
- Cash drawer accountability and accuracy.

Product Knowledge/Expertise
- Alpine rental skis (basic, performance, and high performance), ski boots.
- Snowboards (LTR, all mountain and performance) boots and bindings.
- Adult and youth group Lessons.
- Lift ticket products.
- Helmet only rentals.
- Valet and overnight storage products.

Boot Fitting Skills and Techniques
- Foot analysis and problem diagnosis to select correct ski boot size and model.
- Maintain organization in boot area.

Closing Procedures
- Ensure valet room is clean, organized and ready to open the next day.
- Make sure all boot dryers are on.
- Organize and restock work station as needed.
- Clean and organize work area.

Safety and Security
- Report any unsafe conditions to management.
- Follow correct protocol with accident reports for guest injuries.
- Know how to contact Ski Patrol and know location of mountain medical stations.
- Utilize personal protective equipment as required.
- Know location of MSDS book and fire extinguisher.
- Secondary Function
- Assist other stations in Rental shop. Assist in snow removal (shoveling) of Rental shop’s designated areas. Assist in day/overnight storage of ski equipment/