Manager - Customer Success
Há 5 dias
**What We Do** OrangeHRM is an IT organization focused on delivery Human Resource Management (HRM) software solutions for global businesses. ‘HR for All’ is a stance that we took when the company was founded in 2006 to help HR departments make a difference with powerful HR management software. Headquartered in the U.S., OrangeHRM is a truly global company with over 5 million users globally. Few of our clients are below **What Our Software is for?** OrangeHRM is a platform for Human Resource professionals that allows them to manage and optimize employee data in one central system. As part of the Customer Success team, you will be actively and passionately engaging with our customers to ensure they are getting continued value from the use of our software. Ultimately, you are ensuring we have happy customers **Primary Duties and Responsibilities** - Engage with our global client base (including North America) through phone and video calls to build relationships and ensure client satisfaction. - Collaborate with team members and internal stakeholders to resolve client issues promptly and efficiently. - Identify opportunities for up-sell to further enhance the client experience. - Oversee the Customer Success team in Sri Lanka, providing leadership and driving continuous process improvement to enhance the client experience. - Prepare regular client status reports for management to drive actionable outcomes and maintain accurate records of client interactions. - Work with sales and marketing teams to boost client referrals and develop case studies. **Competencies and Skills**: - 2-4 years of proven experience in an equivalent role - Impeccable written and verbal communication skills Customer-focused attitude with a commitment to customer success - Calm, polite, and professional demeanor when engaging with clients - Strong problem-solving and interpersonal abilities with attention to detail - Analytical and process-oriented mindset with good reporting skills - Outgoing and energetic personality with a positive "can-do" attitude - Active team player who can multitask and adapt to changing priorities **Education and Experience** Completed a Bachelors degree in Business Management / Marketing / Information Systems / Computer Science or any other equivalent qualification or work experience in a Customer Service role or related field **Work Hours** 9am to 6pm, Monday to Friday.
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Content Manager
Há 7 dias
Colombo, Brasil Riskonnect Tempo inteiroContent Manager – Pre-Sales (Consensus)Are you passionate about creating engaging digital experiences that bring products to life?Do you thrive at the intersection of technology, content, and sales enablement?We are looking for a Content Manager - Pre Sales ( Consensus) to join our team in Sri Lanka and play a key role in shaping how we deliver world-class...
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Assistant Manager Business Development
Há 5 dias
Colombo, Brasil Standard Chartered Tempo inteiro**Job Summary** - Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based. - Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA) - Efficient and consistent delivery of customer delight whilst maintaining world class service...
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Project Manager
2 semanas atrás
Colombo, Brasil Sana Commerce Tempo inteiroColombo- - Project Management**Project Manager**: - Colombo Project Management - At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._ It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and...
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Manager
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Colombo, Brasil Fortude Tempo inteiroPrimary job role The ‘Manager - Delivery Excellence and Compliance’ will drive Fortude’s delivery excellence, compliance initiatives, and CMMI journey. The individual will also play a change agent role in transforming Fortude’s delivery engine to meet the highest industry standards. Main duties/responsibilities Investigate, analyze, communicate,...
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Content Manager
Há 3 dias
Colombo, Paraná, Brasil Riskonnect Tempo inteiro R$90.000 - R$120.000 por anoContent Manager – Pre-Sales (Consensus)Are you passionate about creating engaging digital experiences that bring products to life? Do you thrive at the intersection of technology, content, and sales enablement? We are looking for a Content Manager - Pre Sales ( Consensus) to join our team in Sri Lanka and play a key role in shaping how we deliver...
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Assistant Manager
1 semana atrás
Colombo, Brasil Fortude Tempo inteiroPrimary job role The primary job role of the ‘Assistant Manager - Risk’ will be to identify, assess, and make recommendations to manage and mitigate the organization’s risks. Main duties/responsibilities Set up and maintain a global risk management framework for Fortude. Work with various stakeholders to identify risks that could impact Fortude...
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Sales Manager
1 dia atrás
Colombo, Brasil ABB Tempo inteiroAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales...
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Project Manager
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Colombo, Brasil Rizing Tempo inteiroRizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...
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Manager Client Acquisition, Sme Banking
Há 5 dias
Colombo, Brasil Standard Chartered Tempo inteiro**JOB SUMMARY** - To acquire New to Bank (NTB) clients on Business Banking / Small and Medium Enterprise Proposition. Ensure New Sales Revenue (NSR) is achieved against the set monthly Score Card Targets, whilst maximize cross sell of retail banking products on all NTB Clients on boarded under business banking proposition. Offer superlative customer...
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Assistant Manager, Business Development
2 semanas atrás
Colombo, Brasil Standard Chartered Tempo inteiro**JOB SUMMARY** - Acquisition of NTB Priority Banking clients on balanced based and/or select top tier corporate clients on salary based. - Through achievement of sales targets, contribute towards the Net Sales Revenue (NSR) targets of Client Acquisition (CA) - Efficient and consistent delivery of customer delight whilst maintaining world class service...