Commercial Quality Manager Latam

Johnson & Johnson is currently recruiting for a Commercial Quality Manager LATAM (New Consumer Health Company). This position will be located in São Paulo, Brazil, or Mexico City, Mexico.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Commercial Quality is the global Consumer organization responsible for Quality support to the commercial operations space, including distribution, in full compliance with health authority regulations and the Consumer Quality Standards. Within the Commercial Quality organization, this position is responsible for providing Quality Operations support services in the areas of Transportation, Temperature Control, and Customer Service.

This role provides leadership for certain services element for Commercial Quality to support a rapidly changing business with complex and diverse product lines. Primary services in scope include:

- Quality Operations support for the International Trade organization.
- Ensuring compliant regional execution of transportation lane mapping studies, mode qualifications and temperature control systems related to transportation (e.g. monitoring).
- Quality Operations support to the customer service organizations in the region.
- Providing Transportation and Temperature Control supplier quality management services in accordance with standard purchasing controls procedures.

**Duties and Responsibilities**:

- Defines in collaboration with the Operations Q&C Processes, Systems and SOPs, in line with policies, standards and applicable regulations.
- Leads improvement strategy that includes responsibilities for development, implementation, and optimization of the service model in the region.
- Ensures robust performance and continuous improvement of the supplier quality program, for suppliers in scope.
- Participate in benchmarking activities and industry conferences; integrate knowledge into the program strategies
- Identify and explore best practices to improve regional processes in support of the Commercial and Deliver organizations.
- Develop and manage relationships with internal and external trade as appropriate.
- Guarantee rapid issue management resolution in markets.
- Other activities as required by management.

**Qualifications** Position Requirements**:

- This role requires a diverse business background of 6-8 years or more, with quality and regulatory compliance competencies in the areas of customer service, transportation, distribution, storage, temperature control and commercial operations for a healthcare business.
- Business Fluent in English, Spanish and Portuguese.
- University degree from a nationally accredited institution.
- Decisive, organized, and able to lead people within a complex regional environment.
- Previous experience interfacing with global regulatory agencies, e.g., ANVISA, INVIMA, FDA, MHRA, TGA, notified bodies, etc.
- Experience in positions of increasing responsibility supporting large, multi-site, regional organizations, with quality system management experience, including advanced. Strong knowledge and experience on Audit and Inspection, Change Control, NC/CAPA, Root Cause Analysis, and Documentation Control.
- Excellent communication / presentation skills, able to inspire trust and quickly build credibility within the Quality & Compliance, Supply Chain, and Commercial organizations. Solution driven mindset, critical thinking and problem-solving skills.

**Preferred Requirements/Competencies**:

- Experience with the regional aspects of the role specifically: multi-cultural / multi-country locations and country specific healthcare regulatory requirements.
- Experience in building consensus and able to impact outcomes without always having line authority.
- Ability to negotiate trade off