Customer Experience Team Lead $12 Usd/hr

2 semanas atrás

Rio de Janeiro, Brasil Loveseat Tempo inteiro

**WHO WE ARE**

Loveseat is growing fast and is fresh off a Series A round led by Bessemer Venture Partners. We are looking for experienced warehouse team members to join our growing Austin team.

**WHAT WE DO**

Loveseat was founded in 2015 and operates a managed marketplace for returned and other distressed inventory in the home goods (furniture, decor, etc.) space from major retailers and vendors. Everything is sold at auction with most items starting at just $10. Think: TJMaxx meets eBay. Fulfillment is done locally via Loveseat's network of warehouses in major metro areas.

The customer proposition is simple: score amazing deals on great stuff for your home in a fun and (slightly addictive) gamified shopping experience.

The **Customer Experience Team Lead** excels at providing customer support and assists specifically with the de-escalation of customer concerns. This position reports to the **Customer Experience Manager** and has a key role in aiding the strategic development of the department.

**RESPONSIBILITIES**
- Handle escalated inquiries or route them to the appropriate internal channels.
- Meet and exceed customer service KPIs, quality standards, and customer service expectations.
- Advocate for customers by identifying trends and suggesting improvements to current processes, policies, and products.
- Identify errors and draft improvements to content in our internal and external knowledge base.
- Collaborate with different departments to root out answers and be a resource to teammates.
- Participate in projects to improve our products and optimize the customer experience.

**REQUIREMENTS**
- Must be available to work **Saturday** through **Wednesday**, **7:30 AM** to **4:30 PM** **Pacific Time** w/ a **1 hour unpaid lunch break** **(non-negotiable).**:

- Must be patient, flexible, dependable, and have an outstanding attendance record.
- Ability to effectively communicate and convey complex information with written and oral communication in English **(non-negotiable)**.
- A solid track record of leadership with at least **4 years **or more of experience in a customer care setting **(non-negotiable)**.
- **3 years** or more of experience with a support ticket system - **Zendesk** or **Salesforce** is preferred **(non-negotiable)**.
- Familiar with G-Suite Products (Google Sheets, Google Docs, Google Slides)
- Experience in handling customer escalations with strong problem solving skills to defuse challenging situations and develop effective solutions.
- Effective time management, including the ability to multitask, organize, and prioritize.
- Capable of thriving as a team player but also driven by autonomy.
- Have a positive attitude and a willingness to understand the objectives of the organization.

**BENEFITS**
- 13th Month Pay
- No Vacation Days or Paid Sick Days

  • Customer Experience Team Lead

    Há 3 dias

    Rio Grande do Sul, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our partner is **ButterflyMX**, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than...

  • Customer Experience Team Lead $12 Usd/hr

    2 semanas atrás

    Rio de Janeiro, Brasil Loveseat Tempo inteiro

    **WHO WE ARE**Loveseat is growing fast and is fresh off a Series A round led by Bessemer Venture Partners. We are looking for experienced warehouse team members to join our growing Austin team.**WHAT WE DO**Loveseat was founded in 2015 and operates a managed marketplace for returned and other distressed inventory in the home goods (furniture, decor, etc.)...

  • HR Business Partner, People eXperience and Technology

    1 semana atrás

    Rio de Janeiro, Brasil Amazon Tempo inteiro

    HR Business Partner, People eXperience and Technology (PXT) - HR At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. To get there, we need exceptionally talented and empathetic people who are passionate about making each day better for all employees — and you will play a...

  • HR Business Partner, People eXperience and Technology

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Amazon Tempo inteiro

    HR Business Partner, People eXperience and Technology (PXT) - HRAt Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. To get there, we need exceptionally talented and empathetic people who are passionate about making each day better for all employees — and you will play a...

  • HR Shared Services Manager

    2 semanas atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:10972**Job Family**:HR - HR Management**Location**:Rio de Janeiro, BR, 20021-290**Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.** **Nearly 5,000 SBMers globally are proud to...

  • HR Shared Services Manager

    2 semanas atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:10972**Job Family**:HR - HR Management**Location**:Rio de Janeiro, BR, **Energy is a fundamental basic need of our society. Fossil fuels, including oil, are an essential source of energy and will remain so until renewable energies have the capacity to meet the growing demand for energy.****Nearly 5,000 SBMers globally are proud to design, build...

  • Senior HR Business Partner

    Há 5 dias

    Rio de Janeiro, Brasil Amazon Tempo inteiro

    Overview At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. We need exceptionally talented and empathetic leaders who are passionate about making every day better for all employees. The Human Resources (HR) Business Partner (HRBP) role for the Amazon Logistics team in Brazil...

  • Senior HR Business Partner

    Há 3 dias

    Rio de Janeiro, Brasil Amazon Tempo inteiro

    Overview At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. We need exceptionally talented and empathetic leaders who are passionate about making every day better for all employees. The Human Resources (HR) Business Partner (HRBP) role for the Amazon Logistics team in Brazil...

  • Team Lead

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Orvion Group OG Tempo inteiro R$60.000 - R$120.000 por ano

    Role DescriptionThis is a part-time on-site role for a Team Lead. The position is located in Rio de Janeiro, RJ. The Team Lead will be responsible for overseeing day-to-day operations, managing team performance, coordinating projects, and ensuring that team members adhere to company policies. The role involves setting goals, monitoring progress, providing...

  • Senior HR Business Partner

    2 semanas atrás

    Rio de Janeiro, Brasil Amazon Logistica do Brasil Tempo inteiro

    **DESCRIPTION**:At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. To get there, we need exceptionally talented and empathetic leaders who are passionate about making every day better for all employees.The Human Resources (HR) Business Partner (HRBP) role for the Amazon...