Customer Success Data Management

**GET TO KNOW US**

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**THE OPPORTUNITY**:
We are hiring a Customer Success Data Management to our Client Success team in Sao Paulo
- As a Customer Success Data Management, also known as a Customer Service Manager, your challenge will be to manage data and analyses that will ensure that our client companies are satisfied and help the Client Success team to achieve excellent customer service._

**YOUR IMPACT**:

- Build relationships with the internal areas responsible for providing services to clients, (Wellness Engagement, CX, Operations, User Growth Marketing, Fitness Partnerships) to develop growth strategies and meet client and Gympass goals;
- Develop weekly, quarterly and annual customer performance reports model to ensure the optimization of our product/service, with demands proactively resolved and customer objectives met in the process;
- Identify improvements and potential new services, keeping updated on customer needs, industry trends, market activity and competitors;
- Manage risk for each customer group and drive retention throughout the lifecycle of enterprise portfolios;
- Prioritize product/service updates that reflect customer expectations, industry, market and competitive trends, and report back to key stakeholders;
- Bring insights from the customers for the internal teams including Sales, Wellbeing Engagement, Product, Help Desk, Operations and Finance;
- Efficiently prioritize customer requests (tickets). Looking for the root cause identification in pursuit of determining source and impacts, as well as understanding use cases to guide customers to workarounds where possible;
- Continuously improve new and existing customer success processes and procedures.

**WHO YOU ARE**:

- Bachelor degree in Business Administration, Economics, Communication or related areas;
- Ability to monitor data, analyze reports and leverage results;
- Previous experience with reporting and compiling data related to customer management;
- Experience working Enterprise clients, preferably in technology and SaaS companies;
- Experience working close to service sales, contract renewal, expansion, upsell and cross sell;
- Strong communication skills (written, verbal and presentation), being able to explain complex matters to non-technical end-users in large companies;
- A true team player, in a collaborative environment that values diversity in all its aspects;
- Advanced English.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**:For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.

**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.

BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

**CAREER GROWTH**: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**: An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness spac