Empregos atuais relacionados a Customer Success Management Operations Analyst - Sao Paulo - DocuSign

  • Customer Success

    1 semana atrás

    São Paulo, São Paulo, Brasil vaga para Customer Success Tempo inteiro

    Sobre a vagaA BLIP está expandindo o seu time de Customer Success para atender contas estratégicas e de grande porte do portfólio. Estamos em busca de um (a) Customer Success Manager, com sólida experiência em tecnologia e gestão de clientes enterprise, capaz de atuar de forma consultiva, estratégica e orientada a resultados de negócio para compor o...

  • Senior Customer Services Operations Analyst

    4 semanas atrás

    Sao Paulo, Brasil Worldline Tempo inteiro

    **Our company**At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled Senior Customer Service Operations Analyst, then get ready to join our company! We have a hardworking and dedicated...

  • Customer Success Operations Specialist

    Há 6 dias

    Sao Paulo, Brasil Adlook Services Tempo inteiro

    **What You Will Do**: - Build and streamline processes for enhanced efficiency; - Work closely with business teams to understand and meet their needs; - Exercise high-level ownership and initiative in tasks; - Support commercial teams with key operational tasks; - Manage system access and support CRM-related tasks; - Collaborate with the Customer Success...

  • Customer Success Data Management

    1 semana atrás

    Sao Paulo, Brasil Gympass Tempo inteiro

    **GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...

  • SAP Ixp Intern

    4 semanas atrás

    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better****About the SAP Internship Experience Program**:SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.**Three reasons to intern at SAP**:- **Culture of collaboration**:meet with mentors, make new friends across the...

  • Customer Success Account Manager

    2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Mgmt

    2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Operations Analyst

    1 semana atrás

    São Paulo, Brasil HSBC Tempo inteiro

    -Job descriptionThe MSS CPS Operations Analyst is responsible for processing the CPS daily activities which include but are not limitted to: - Support Payments Validation according to Payment Transparecy Global Standards; - Support Manual Payments following HSBC Global Procedures; - Support Cash Management Activities; - Support Collateral Management...

  • Customer Success Account Management

    4 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...

  • Customer Success Analyst

    2 semanas atrás

    Sao Paulo, Brasil RedCloud Technologies Tempo inteiro

    **About RedCloud**RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better...

Customer Success Management Operations Analyst

2 semanas atrás

Sao Paulo, Brasil DocuSign Tempo inteiro

**Company Overview**:
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

**What you'll do**:
In this role you will partner with the Global Customer Success (consisting of Renewal Management and Customer Success Management) leadership team to deliver scalable enhancements to strategic business processes and analyses. You will work closely with leadership as a thought partner to support sales strategy and medium and long term goals for the business. You will then lead the execution of many of these initiatives, supporting them with ad hoc reporting and analysis along the way. You will also help drive operational rigor, including quota setting, fiscal year launch initiatives, and developing the KPI cadence throughout the year.

Why should you be excited about this role? You want to learn more about a dynamic business and influence and execute on decisions that both run and transform the business. You enjoy partnering with leadership to drive the business forward. You are solutions-oriented and enjoy solving multi-faceted business challenges with global impact.

This position is an individual contributor role reporting to the
Sr. GTM Strategy & Ops Manager.

**Responsibility**
- Develop a strong understanding of the DocuSign sales, customer success and renewals business, with a focus in North America
- Drive key “run the business” functions such as quarterly quotas, rep onboarding and territory carving, and regular cadence of KPI reporting
- Execute projects to improve our go-to-market operations, such as quarterly quota enhancements and territory and book optimization for the customer success team
- Identify and provide recommendations on opportunities for business improvement through analytics, quantitative insights, and good business sense
- Lead discussions involving cross-functional partners (CS Ops, Sales Ops, Territory Ops, Sales, and FP&A) to drive alignment on key areas of focus for renewals management
- Identify opportunities to improve the business velocity, efficiency and streamlined approach across globe
- Work closely with your counterparts in other regions to ensure best practice sharing and alignment
- Support annual planning process and workstreams
- Assist with ad hoc requests and projects from the customer success organization
- Be an operational point of contact to help move the business forward on projects and deadlines with attention to detail and organization in order to manage dependencies and mitigate risks
- Work closely with your leadership in the operations function to ensure team alignment and collaboration as well as continuity to the customer success organization

**Job Designation**:
**Remote**:
Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.

**What you bring**:
**Basic**
- BA/BS degree or equivalent work experience
- Fluent in English, as you will be working daily with a team based in North America
- 5+ years of analytical experience in strategic operational roles (such as go-to-market operations, financial analysis, sales operations, management consulting)

**Preferred**
- Experience designing and developing reports, metrics and dashboards
- Experience working with renewals and/or customer success teams, with an understanding of metrics specific to these functions (churn, retention, etc.)
- Superior analytical skills, high degree of intellectual curiosity and self confidence
- Experience working closely with senior sales leaders, prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
- Effective, clear, and concise verbal and written communication skills
- Comfortable and flexible working in a fast-paced environment
- Results-driven, self-motivated, and able to work independently
- Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then drive to consensus
- Proactive mindset and desire to continually evolve the way we use data to drive impactful insights
- Experience planning (capacity, performance) and deploying both business and technical initiative

**Life at DocuSign**:
**Working here**

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to bu