Lead Application Analyst

Há 2 dias

Sao Paulo, Brasil Netcracker Tempo inteiro

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

**Position Summary**:
**Role and Responsibilities**:

- Identify, analyze and troubleshoot technical issues;
- Perform service restoration activities and eliminate business impact, either by means of the system or by providing workaround using technical toolset (e.g. PL/SQL, etc.);
- Provide cost-effective solutions for issues within Netcracker software, ensuring SLA compliance;
- Develop data fixes;
- Work with client's and/or Netcracker's ticket tracking portal;
- Follow incident and problem management processes (ITIL);
- Participate in Change Request implementation
- Work as part of the telecom service providers' transformation program, providing wide range of services, such as Application Delivery (UAT participation), Application Support, Hosted or Remote Managed Services;
- Participate in customer meetings to assure issue resolution;
- Organize knowledge transfer between project and support teams;

**Experience & Requirements**:

- Spoken and written English, Spanis is a plus
- Strong knowledge of SQL, PL-SQL;
- Ability to read Java code
- Billing Application Experience (Troubleshooting, configuration, Integration)
- Experience working with Telecoms BSS projects;
- Strong troubleshooting and problem-solving skills; quick learner;
- Consistently sound level of judgment and professional conduct;
- Responsibility and focusing on results; meet challenging deadlines;
- Good communication and interpersonal skills

**Education**:

- Bachelor's Degree in Computer Science or other Technical Engineering discipline.

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