Service Delivery Manager

Há 4 dias

São Paulo, Brasil Cognizant Tempo inteiro

**Job Title**

Service Delivery Manager

**Who We Are**

**Job Summary**

As a Service Delivery Manager in the Transportation Management domain, you will leverage your expertise in delivery management and system architecture to drive impactful solutions. With a hybrid work model and day shifts you will collaborate with cross-functional teams to enhance product offerings ensuring seamless integration and optimal performance.

**Responsibilities**
- Oversee delivery management processes to ensure timely and efficient project completion
- Collaborate with cross-functional teams to identify and address product improvement opportunities
- Provide expert guidance on transportation management strategies to optimize operational efficiency
- Develop and maintain comprehensive documentation for system architecture and delivery management processes
- Facilitate workshops and training sessions to enhance team capabilities in transportation management
- Monitor and evaluate system performance to ensure alignment with business objectives
- Implement best practices in delivery management to drive continuous improvement
- Coordinate with stakeholders to gather requirements and translate them into actionable solutions
- Support the integration of new technologies into existing systems to enhance functionality
- Communicate effectively with global teams using multilingual skills to ensure clarity and collaboration
- Contribute to the company's purpose by delivering solutions that enhance transportation management and societal impact Qualifications

**Domain Skills**
- Possess a strong background in delivery management and system architecture
- Demonstrate expertise in transportation management within the Manlog domain
- Exhibit proficiency in English Spanish and Portuguese for effective communication
- Display strong analytical skills to assess and improve system performance
- Have experience in facilitating workshops and training sessions for team development
- Show capability to integrate new technologies into existing systems for enhanced functionality.
- understand the process of receiving goods (inbound and outbound materials),
- invoices,
- loading and unloading.
- .net is a differential.
- SQL.
- MVC,
- ITIL,
- incident management,
- problem management

**Work Model**
- Hybrid (Day Shift)

**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.

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