Service Delivery Manager

Há 4 dias


São Bernardo do Campo, Brasil Netvagas Tempo inteiro
Vaga: Service Delivery Manager Descrição da Vaga

Estamos em busca de um Service Delivery Manager para atuar em um grande cliente do setor automotivo.
Este(a) profissional será responsável por:

  • Condução das atividades de governança operacional;

  • Planejamento estratégico e acompanhamento de iniciativas;

  • Gestão e controle de KPIs e SLAs;

  • Relacionamento com áreas internas e externas;

  • Atuação como ponto focal no acompanhamento de entregas, alinhamento de expectativas e suporte em demandas de onboarding de novos parceiros, workloads e iniciativas.

Requisitos Obrigatórios
  • Inglês fluente (oral e escrito);

  • Experiência comprovada em gestão de serviços, governança e relacionamento com stakeholders;

  • Forte conhecimento em acompanhamento e análise de indicadores de desempenho (KPIs) e SLAs.

Local de Trabalho

Volkswagen do Brasil São Bernardo do Campo/SP

  • Modelo híbrido: 3 dias presenciais e 2 dias home office.

  • Horário: Segunda a Sexta, das 08h às 17h.

  • Equipamentos fornecidos pelo cliente.

Modalidade de Contratação
  • PJ (Pessoa Jurídica)

  • 2 posições em aberto

  • Informações enviar CV, Nicole de Morais Gonçalves


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