Empregos atuais relacionados a Customer Experience Consultant - Rio Grande do Sul - Zillow

  • Customer Experience Consultant

    2 semanas atrás

    Rio Grande do Sul, Brasil Zillow Tempo inteiro

    **About the team**: Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We...

  • Customer Experience Consultant, Dotloop

    2 semanas atrás

    Rio Grande do Sul, Brasil Zillow Tempo inteiro

    **About the team**: Dotloop is a collaboration platform that brings our Partners (real estate agents, brokers and third-party providers) into one workspace with their customers to complete transactions online, seamlessly. Dotloop is part of the ShowingTime Plus organization at Zillow Group, whose mission is to give people the power to unlock life’s next...

  • Customer Experience Consultant, Dotloop

    Há 4 dias

    Rio Grande do Sul, Brasil Zillow Tempo inteiro

    **About the team**: Dotloop is a collaboration platform that brings our Partners (real estate agents, brokers and third-party providers) into one workspace with their customers to complete transactions online, seamlessly.Dotloop is part of the ShowingTime Plus organization at Zillow Group, whose mission is to give people the power to unlock life's next...

  • Customer Experience Team Lead

    Há 2 dias

    Rio Grande do Sul, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our partner is **ButterflyMX**, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than...

  • Senior Customer Experience Specialist

    Há 3 dias

    Rio Grande do Sul, Brasil Team Sava Tempo inteiro

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies. Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000...

  • Strategic Customer Experience Architect

    Há 4 horas

    Campo Grande, Mato Grosso do Sul, Brasil beBeeExperience Tempo inteiro US$77.000 - US$89.000

    Job Description:We are seeking a Senior Experience Strategist to lead the development of customer experiences that drive engagement and deliver deep customer value.The ideal candidate will have a passion for using data-driven approaches to architect customer journeys, illuminating opportunities for engagement and driving business outcomes.This role involves...

  • Customer Experience

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Leve Saúde Tempo inteiro

    Buscamos um(a) Analista de Processos e Projetos Sênior para atuar no time de Customer Experience (CX), sendo responsável por gerenciar squads, conduzir projetos complexos e liderar iniciativas de melhoria de processos e jornadas, garantindo impacto direto na experiência dos nossos clientes. Se você é uma pessoa focada, organizada, analítica e com forte...

  • Customer Support Consultant, emails/live chats

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro

    (Chinese and English) Customer Support Consultant, emails/live chats (Remote)(Chinese and English) Customer Support Consultant, emails/live chats (Remote)3 weeks ago Be among the first 25 applicantsPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world...

  • Key Customer Advocate

    Há 10 horas

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro R$45.000 - R$90.000

    Customer Success ConsultantWe are seeking a strategic consultant who can identify points of improvement for our clients, provide critical thinking and excel in technology and interpersonal skills.Job Responsibilities:Developing a profound analytical understanding of clients' challenges and opportunities.Maintaining continuous communication with clients to...

  • Customer Experience Representative

    Há 11 horas

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerEngagement Tempo inteiro R$60.000 - R$85.000

    Customer Engagement RoleAt Patrianna, we're dedicated to delivering exceptional gaming experiences. As a dynamic team, we embrace innovation and excellence in our approach to customer engagement.We're seeking a Customer Engagement Specialist to connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto...

Customer Experience Consultant

2 semanas atrás

Rio Grande do Sul, Brasil Zillow Tempo inteiro

**About the team**: Zillow, Inc. is revolutionizing the real estate industry by providing outstanding products and services to agents, brokers, and multiple listing services (MLSs). As a brand under Zillow, Inc., ShowingTime+ is dedicated to delivering world-class customer experiences and helping real estate professionals streamline their businesses. We offer a comprehensive product technology suite, including ShowingTime, dotloop, Bridge Interactive, Listing Media Services, Listing
Showcase, Aryeo & Rich Media. Our products are trusted by over one million real estate professionals and photographers across the United States and Canada, representing hundreds of MLSs.

**About the role**:
As an RMX Customer Experience Consultant at Zillow, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success
At Zillow, we strive to deliver flawless customer experiences and offer world-class products. As an expert on the Zillow 3D Home App and some Aryeo products and processes, you will play a pivotal role in supporting Zillow's new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.
- Provide exceptional customer service and support to photographers and agents
- Master the 3D Home App and processes within CRM’s & Slack
- Support & understand Zillow's new product launches
- Stay on top of product fixes and releases
- Respond to customers within assigned service levels
- Take ownership of resolving technical customer issues
- Meet defined goals and activity metrics using the CX CRM
- Communicate openly with customers and teammates, both internal and external
- Adapt quickly to changes in a fast-paced environment and be a leader of change

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

**Who you are**:

- Fluent English speaker with excellent written and verbal communication skills
- 1+ years of customer support experience, with 6 months in technical support preferred
- Passionate about customer satisfaction and seeing it as vital to organizational success
- Consistent track record of identifying case trends and resolving issues
- Experience with CRM systems
- Comfortable in a fast-paced, quick-changing environment
- Broad knowledge of online software and relevant technologies
- Reliable and fast internet connection
- Experience using multiple channels for delivering customer support
- Ability to work effectively with customers of varying technical proficiency
- Quick learner and adaptable to industry and company changes
- Attention to detail for documentation required per policy
- Resourceful at troubleshooting technical issues
- Willingness to guide and educate team members and customers
- Initiative to self-train and stay up to date with new products and fixes
- Flexible schedule, including weekend availability

**Get to know us**:
Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rig