Smb Account Management Team Lead

Há 3 dias

Rio de Janeiro, Brasil TikTok Tempo inteiro

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Dublin, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

**Responsibilities**:

- Aim for the Highest - Lead a team of Account Managers. Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond.
- Assume Ownership - Identify areas for process, product and tooling improvement to enable scalable solutions to our clients. You will be comfortable with taking on revenue goals and developing scalable strategies in how to achieve them.
- Be Candid and Clear - Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture.
- Have the Bigger Picture in Mind - Work collaboratively with the entire SMB team to support and enable the success of our sales teams. You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps.
- Be a Champion of Inclusion - You will help promote diversity within your team. You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest.
- Always Day 1 - Take initiative, there is no task too big or too small. You will be able to lead by example with supporting your AM's on best practices and how to analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings

Job Requirements
1. Extensive experience in account management/client services roles in digital advertising
2. Management experience of a team of 4 or more with demonstrated experience of leading and inspiring others while driving measurable business outcomes.
3. Extensive knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem
4. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesise feedback and adjust plans accordingly
5. Proven track record of collaborating with cross-functional groups to produce meaningful results
6. Proactive attitude with excellent project management, organisational, and analytical skills
7. Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.
8. Strong analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn
9. Exceptional ability to prioritise and focus on driving growth
10. Must be fluent in English and Portuguese

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