Account Manager, Small/medium Businesses, Google

Minimum qualifications:

- Bachelor's degree or equivalent practical experience
- 2 years of experience selling Infrastructure-as-a-Service or Platform-as-a-Service (IaaS, PaaS) and experience working towards business goals in the technology industry
- Experience with IaaS or PaaS sales
- Ability to speak and write in English, Spanish, and Portuguese fluently

Preferred qualifications:

- Google Cloud Digital leader certification
- Experience using Customer Relationship Management (CRM) systems
- Excellent analytical, detail-oriented mindset, with the ability to see the big picture.
- Excellent organizational and project management capabilities

**About the job**:
The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of Small to Medium businesses use technology to connect with customers, employees, and partners. As an Account Manager, you will be responsible for ensuring the success of Google Cloud Platform’s established customers, driving business growth, and ensuring customer satisfaction. In this role, you will represent all things Google Cloud Platform for strategic accounts, and interact closely with internal teams such as Support, Product Management, Marketing, and Sales as well as Google Cloud’s external partner ecosystem. Through your relationship building skills, and understanding of customer context, you’ll identify ways to be an advocate for the platform to grow the customers' business and collect feedback from them to help drive product direction.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Develop deep trusted advisory partnerships with Cloud Platform customers, and ensure customer success by collaborating with internal teams as necessary to build real passion for Google Cloud Platform
- Drive business cycles within established accounts covering all activities from opportunity identification to discovery and propose solutions
- Create retainable customers, focus on customer satisfaction, and retention
- Demonstrate relationship-building skills, provide technical guidance, develop key account plans, drive Quarterly Business Reviews (QBRs), share roadmaps, and solicit feedback
- Maintain relationships with all customer-facing internal and global cross-functional teams, to ensure seamless customer experience from the very technical to the strategic business

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.