Track & Trace Operator

Há 4 dias

Rio Grande do Sul, Brasil Zelh Tempo inteiro

**About us**:
Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

At this point, Zelh is looking for a **Track and Trace Operator** for the logistics platform for the built world.

**Responsibilities**:

- Track all active shipments from pickup through delivery using transportation management systems (TMS), carrier portals, and direct communication with drivers.
- Proactively identify potential delays or service issues and communicate updates to internal teams and customers in real time.
- Maintain accurate and up-to-date tracking notes in the system for each load.
- Serve as the primary point of contact for status updates and exception handling.
- Coordinate with carriers to ensure on-time pickups, deliveries, and updates on transit progress.
- Escalate service failures and delays to appropriate internal mgmt and assist in resolution.
- Support after-hours or weekend coverage on a rotational basis, if applicable.
- Collaborate with dispatchers, account managers, and customer service teams to ensure visibility and reliability across all shipments.
- Prepare and distribute daily or weekly tracking reports to management and clients, as needed.

**Working conditions**:

- Working schedule**:Mon - Fri 7 am - 4 pm CST**
- Competitive Salary in USD
- ** Remote mode of work**
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- 1+ years of experience in the customer support field
- English level - **upper-intermediate or higher**
- Ability to work in a high-stress/paced environment
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills
- Experience in Customer Support will be appreciated
- PC proficient (Microsoft Office preferred)
- Excellent problem-solving abilities

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