Customer Growth Executive

Há 7 dias

Sao Paulo, Brasil Infobip Ltd Tempo inteiro

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Customer Growth Executive, you will be responsible for:
- Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, sharing Infobip strategy and roadmap, help position Infobip against competitors).- Serve as a focal point for clients when it comes to meeting clients business and technical expectations (technical escalations, services/product adoption, communicating customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customers.- Understand the client’s structure and processes around choosing/implementing new solutions.- Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin%, and cross-sells as the most important metrics).- Work closely with Customer Success for existing and future SaaS business.- In cooperation with TAA, ensure the clients' account is properly set up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).- In cooperation with Revenue Assurance, monitor and take actions to mínimalize health risks (actively involve ensuring financial collections and netting).- Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Qualifications:
- At least 5 years of experience in commercial roles (Farmer).- Experience managing clients in the financial industry (BIG PLUS).- Advanced English Level (mandatory).- Excellent communication skills.
- I_
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- fobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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