Project Consultant

**Why work for Brennan?**

We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day.
- Salaries are pegged to the Australian dollar.
- Flexible working is part of our DNA - We have adopted a hybrid working model and we encourage working from home and office as it seems ideal.
- Proven career progression opportunities, we are passionate about helping our people unlock their potential and grow across different capabilities.
- Diversity is a strength, and we love having people from diverse backgrounds and experiences, for example, we have employees from over 30 different countries - that is just one attribute, talk to us about our other diverse people

**Full Job Description**:
**Key Responsibilities**:

- Ensure that the products and services are delivered to Brennan IT clients with high quality outcomes for the client and Brennan IT. This will involve all aspects of delivery including Consulting, Requirements Gathering, Documentation, Solution Design, Training, Delivery of solution, UAT and Go-Live Support as well as support requests where required.
- Work with the Project Manager to define and plan project delivery, schedules, and resource requirements.
- Technical delivery of projects by the most efficient means possible.
- Ensure that projects are delivered as per the implementation methodology.
- Ensure billable hour targets are met.
- Strive for high client satisfaction scores.
- Ensure all work performed is of a high technical and quality standard.
- Promote Brennan products and services creating new business opportunities.
- Perform any other task required to fulfil this role.
- Customer Engagement & Commercial Development.
- Participate in the presales process accessing the clients’ needs.
- Technical solution design and proposal writing.
- Obtain and maintain industry certifications.
- To be actively involved in Brennan IT’s Best Practice and Continuous Improvement program.
- To review, create and maintain internal documentation and processes with the primary goal of achieving service delivery efficiencies.
- Ensure all activities are accurately logged in the Brennan IT incident management system.
- Ensure all activities are logged in a timely fashion for client billing.

**Required Background and Skills**:

- Industry technical certifications including SharePoint Online, Microsoft Teams, Governance & Security, Nintex Forms & Workflow.
- Business Intelligence skills (Data Warehousing).
- Dynamics/CRM skills.
- Tertiary qualifications.
- ITIL Foundation level training.
- PRINCE2 Project management certification.
- Current Microsoft certifications will be highly regarded but not essential.
- Minimum 5 years IT technical service delivery experience.
- 3+ years of experience with solution architecture and deployment of at least 3 of; Hypervisor implementation (VMware, Hyper-V, or Nutanix), On-Premises Hosting (Hyperconverged Infrastructure or Traditional 3-Tier Clustering), End User Experience (Endpoint Management, Desktop Virtualisation), Cloud infrastructure (Azure preferred), Networking (Fortinet, Cisco, Meraki), Microsoft Windows Server (OS, common roles and features and SQL).
- Ability to autonomously manage day-to-day client and technical issues.
- Ability to work in a billable hour target environment.
- Able to build and maintain relationships with customers.
- Pre-sales and proposal writing experience.
- Demonstrated ability to produce project technical documentation which includes but not limited to High Level and Detailed Design documents, Assessments/Reports, Migration and Test Plans, As-Built documents, and User Guides.
- In a 24/7, 99.95% availability environment Brennan requires all technical staff to be reasonably available to service incidents should they are arisen.
- Responsible to understand, adhere with and deliver services in accordance with the information security requirements identified in the Brennan IT Information Security Policy, its supporting security procedures, and guidelines.
- Excellent verbal and written communication skills.
- Excellent decision making/problem solving skills.
- Experience in working solo and in teams.
- Self-motivated with a desire to develop technically and professionally.
- Commercial acumen - able to step outside the technical solution and communicate business value of a solution.