Business Unit Manager

**Organization Overview**:
Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and has significant impact across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

**Job Purpose**:
Providing direct support to the Markets Operations Leadership team as an invested strategic partner and advisor for the Latam region. Collaborating to provide solutions and executing vs our goals towards our Target Operating Model.

**Organizational Governance & Support**:

- Developing a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.
- Preparation of materials for Business reviews and Product aligned steering committees, including follow-up of actions to closure
- Reviewing opportunities and helping to oversee location strategy for optimal footprint to help service our clients
- Analysis of progress against strategic and financial objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
- Supervision of the annual financial plan, allocations processes and budget planning, providing regular updates to key stakeholders
- Developing, analyzing and maintaining metrics for measuring success, opportunities for improvement, management reporting and escalation
- Managing ad hoc requirements in a pressurized environment

**Robust Control Environment & Transformation**:

- Identify trends, synergies and weaknesses across products and regions
- Helping to embed risk governance, frameworks and supervisory oversight best practices. Recommending control enhancements as needed
- Working closely with the Change Management team to review strategic opportunities for innovative solutions to help re-engineer processes, build scale and mitigate risk

**Engagement, People & Culture Strategy**:

- Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
- Management and forecasting of headcount, identifying risks to headcount targets and managing those risks
- Championing diversity and inclusion to create a working environment which allows our People to thrive and excel
- Engagement with key stakeholders across Operations, Technology, HR and the Business
- Driving the creation and execution of communication/ engagement plans across the Organization and presenting on strategy/status to senior stakeholders on regular basis

**Qualifications and Skills**:

- BS/BA degree or equivalent work experience p