Quality Management, EHS and Global Customer Care

At Siemens we have some of the smartest minds working across the world, re-imagining the future and doing extraordinary things.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work.

Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

**Why you’ll love working for Siemens**
- Diversity and inclusivity focused.
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with home office and flex hours, working to reach goals.
- Been a part of a culture of constant recognition and rewards for your great ideas
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events, and offsite business events.

**Your challenges**
- Implements overarching quality mission and strategy, and ensures implementation of an open quality culture, for all assigned quality areas. Acts as quality consultant for own organization.
- You are handling with your local team all warranty topics as a second level support concerning our Medium Voltage switchgears and Vacuum Circuit breakers.
- You are Defining with your team site activities by remote support, dispatching of technicians to customer site, on site product training and delivery of spare parts.
- You are escalating to the Quality Management in case of critical topics as well reporting the cases to the Global GCC Head.
- Your are reporting your KPIs (Manpower Assignment, Budget, Customer Satisfaction, e.g.) to the Global GCC Management.
- Together with the global GCC Head you ensure the implementation of QM&GCC strategy at your location for the aftersales market.
- You are working on continuous improvement measures on the products and services with the Operations and R&D Team.
- You assure that all your GCC employees are trained regarding Healthy and Safety with the focus of onsite services.
- You are the partner of the plant manager you ensure the quality standards of SI EA within your location.
- You ensure all necessary certifications.
- You are responsible for the NCC Management.
- Your local team includes all Quality functions required for the business including local GCC (Global Customer Care).
- You directly report to the BU QM&GCC Quality Subfunction Manager.
- KPI alignment with HQ Subfunctions and necessary local KPIs need to be implemented and triggered.
- You ensure global standard processes implemented in your location.
- You align and implement the yearly strategy and budget with your Subfunction Manager.
- You have the authority to stop unsafe work, production, and processes if the corresponding quality is not fulfilled.
- You lead root cause analyses and implementation of preventive measures of NCCs.
- You participate in monthly follow ups on KPI progress with the global community.
- You ensure implementation of the QM&GCC digital topics.
- You motivate your team and ensure their competencies.
- You are responsible for the customer satisfaction on site within warranty period.
- You establish and maintain a network of relevant partners and report directly to the global GCC Head
- Utilized capacity of the GCC team and customer satisfaction at the stages of training and service
- Insurance of balanced workload always with respect to Health & Safety
- You assure that all GCC employees and partners are regularly trained regarding Safety at Work with focus on service sites.
- You make sure correction actions on site will be implemented in recent and future products.

**What we need from you?**
- Master’s degree in technical engineering or equivalent
- Leadership experience of five years
- At least 5 years of field experience/management business - preferably leadership experience and 2-3 years of service experience.
- Core quality methods like FMEA, 8D methodology, Ishikawa Diagram, 5Why and VSM are well known.
- You are a certified auditor for ISO 9001, ISO 14001 and ISO 45001
- English and local language on a professional level
- Knowledge of Installation, Maintenance or repair for medium voltage switch gears and Circuit Breakers
- Demonstrated effective interpersonal, teamwork, networking skills, collaboration & conflict resolution skills. Fluent communication with Plants in Europe and Asia
- Strong problem-solving skills, and experienced to serve customer issues on site. Able to respond/react with appropriate urgency and profes