Account Manager

C.H. Robinson is looking to fill a GF Account Manager role. In this role you will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. You will manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. As an Account Manager you will identify new opportunities within your portfolio, generate demand, and sell creative solutions/services to drive growth through relationship building, problem solving, and exceptional service. We are looking for a self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability. Sound like you? Grow your career with us at C.H. Robinson

RESPONSIBILITIES
- Retain and grow a customer portfolio of medium size client segment
- Implement new business opportunities and account set-up compliance
- Identify opportunities to further penetrate accounts by selling CHR’s diverse services
- Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
- Contribute to the development and management of the annual account plan and budget
- Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
- Leverage internal analytics and market intelligence to gain customer insights
- Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
- Determine customer pricing strategy using internal tools and resources
- Partnerswith operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

QUALIFICATIONS

Required:

- High school diploma or GED
- Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
- Excellent communication, presentation skills and the ability to negotiate at all levels
- Proficient in Microsoft Office Suite of programs
- Proven ability to multi-task, prioritize, and manage time effectively
- Strong ability to persuade, motivate, and influence others
- Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
- Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
- Site Specific: Understanding HMRC procedures and regulations

Preferred:

- Site Specific: Bachelor’s degree/Degree level education
- Site Specific: Working experience in a matrix organization
- Site Specific: Ability to speak multiple languages
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Equal Opportunity and Affirmative Action Employer**
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

**Your Health, Wealth, and Self**

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

- Private Medical Insurance
- Dental Insurance
- Life Insurance
- Paid Time Off to Volunteer in Your Community
- Meal/Food Vouchers
- Daycare Allowances
- Child Birth Credit

**Equal Opportunity Statement**

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

**Why Do You Belong at C.H. Robinson?**:
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the mo