Senior Practice Manager

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Are you ready to **own your impact** at the forefront of the **data revolution**? As a **Services Practice Manager**, you’ll be a **key driver** in transforming businesses through cutting-edge **cloud data solutions**. You’ll **collaborate with top-tier LATAM clients, strategize with elite sales teams, and lead groundbreaking professional service engagements**—all while working with the best minds in the industry

This role is completely remote and can be based out of Brazil or Mexico.

**WHY THIS ROLE?**
- ** Be a Market Leader**: Own and execute a strategic vision for Professional Services.
- ** Drive Meaningful Change**: Work with clients to **unlock the power of data** and fuel digital transformations.
- ** Lead from the Front**: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
- ** Collaborate with the Best**: Work cross-functionally with **top industry experts** to shape the future of cloud data solutions.
- ** Crush Your Goals**: Meet and exceed bookings, utilization, and consumption targets while delivering **exceptional customer experiences**.

**WHAT YOU’LL DO**:

- Spearhead **services sales execution** and **project delivery success** for key accounts.
**Engage C-level executives** to create and execute services roadmaps that drive real business outcomes.
- ** Own the entire professional services lifecycle**—from deal strategy and proposal creation to execution and forecasting.
- ** Be the go-to expert** for cloud-based data warehousing, business intelligence, and AI-powered solutions.
- ** Lead high-performing teams** while ensuring top-tier customer satisfaction.

**AS A SERVICES PRACTICE MANAGER, YOU WILL**:

- Report to an Consulting Practice Director on the Americas Professional Services teams
- Be aligned to LATAM markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives
- Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
- Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
- Be the Professional Services point of contact for your accounts, through the following:

- Help create and execute on the overall vision for services - both sales and delivery
- Own the services delivery roadmap (proposals, closing services opportunities and delivery)
- Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
- Develop scope and associated SOWs for customer services engagements
- Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
- Understand and help optimize business operations processes for services sales
- Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
- Provide bookings forecast and demonstrate strong command of your book of business
- Align services engagements to key customers business outcomes
- Drive alignment with executive sponsors and/or customer stakeholders
- Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
- Serve as the initial point of escalation for customer and project team
- Own project outcomes and manage project financials (revenue forecasting and expense management)
- Maintain a high level of customer satisfaction as reflected in customer survey scores
- Collaborate with Education Services team for training delivery
- Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
- Deep collaboration with AE/SEs on the account for account strategy
- Own and contribute to internal process improvements across your team and the broader Professional Services organization
- Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base.

**OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE**:

- 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with execu