Customer Program Manager

Within CX, our program managers are key. They guide the new world class products and technologies crafted by our development teams into our customer’s production environments, ensuring outstanding relationships with our customers.

Responsibilities include:

- Lead and manage end-to-end program delivery by delivering on contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
- Ensures accurate Scope and Change Management processes are adhered to, leads change management handling between customer, partner & account teams
- Identify project staffing requirements, drive staffing across Cisco CX functions and coordinate project stake-holders to drive delivery excellence by delivering target cost, schedule, quality
- Own accurate forecasting, tracking, and reporting on project costs and revenues
- Establish and maintain excellent relationships with stake-holders (Customer, Sales, Services, Business Units, Executives, etc.)
- Communicates effectively with Executives and stake-holders(s) to identify needs and evaluate alternative business solutions and strategies
- Identify further growth opportunities within customer environment and engages with sales partners for pursuit; as opportunities warrant, support scoping, cost modeling and margin analysis
- Elicits partner feedback to appropriately gauge satisfaction and direction
- Review Scope of Work and guide the bid pursuit team to adapt terms and conditions to Cisco’s best interests to enhance revenue recognition and minimize risk

Who you are

**Required skills**:

- Bachelor Degree in Business, Engineering, or Technology
- Professional PMI certification PMP or equivalent
- Certified Scrum Master (CSM)
- 5 - 7years of experience in managing and leading large sophisticated projects and turnkey programs including budget
- Customer Experience, Customer Success, Customer Project & Program Management experience
- Excellent client management, high personal impact, ability to work externally with customers and Cisco organization to align priorities, resources, and handle conflict between partners
- Outstanding written, verbal, presentation and negotiation skills
- Understanding of software development lifecycle and delivery methodology, including Agile based PM frameworks.
- Familiarity with Service Provider technology, SDWAN, Automation and Cisco products is helpful

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.