Cloud Technical Lead

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**Cloud Technical Lead - Hybrid**

**Nice to meet you**

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

**About the job**

You will partner with a SAS Cloud Customer Service Delivery Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.

**As a Cloud Technical Lead, you will**:

- Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
- Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
- Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success.
- Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
- Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
- Ensure SAS Cloud standards and best practices are adhered to and validated.
- Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.

**Required Qualifications**
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
- 5+ years of technical experience including:
2+ years of experience of SAS Administration or support
2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.

**Preferred Qualifications**
- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
- Experience with Python, Ansible, or Kubernetes
- Scripting experience (bash, powershell, etc)
- Programming in SAS

**Benefits Highlights**
- Flexible working hours / Hybrid working model.
- Top class health and dental insurance, wellness program, language education support with GoFluent.
- Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

**Additional Information**:
SAS SASCLOUD