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Líder de Customer Experience
2 semanas atrás
Buscamos um(a) Líder de Customer Experience para gerenciar a equipe de atendimento, garantir a excelência na jornada do cliente e implementar processos e fluxos que promovam eficiência e padronização. Será responsável por acompanhar indicadores como NPS, CSAT e CES, propor melhorias contínuas e atuar em parceria com outras áreas para colocar o cliente no centro das decisões. É essencial ter experiência em liderança de times de CX, boa comunicação, perfil analítico e foco em resultados.