Manager, Product Experience Design

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Experience Design

Mastercard is looking for a brilliant and passionate Product Experience Designer to join its global customer-facing innovation team - Digital Labs.

Mastercard Digital Labs brings product innovation and digital transformation to life for our customers, creating exceptional user experiences and market opportunities to ensure customers can succeed in the new digital world.

In this role you will be a key member of a highly agile and expert team of product strategists, engineers and UX practitioners working to build conceptual prototypes and quick-to-market test & learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life collaboratively with our customers. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.

RESPONSIBILITIES
- In this role you will work closely with a team of product strategists, engineers, and UX designers and researchers to co-innovate directly with Mastercard clients via rapid ideation and prototyping in Design Thinking sprints.
- You will travel to client sites across the Latin American and Caribbean regions, and occasionally internationally. This job requires approximately 25% - 35% travel. Willingness to travel is a must, and a desire to travel is a plus.
- For each project, you will build an understanding of the client and their customer, the problem to be solved, and decide on the best design approach. You will work to define the product and user experience based on research, best practices, and client inputs, and be responsible for creating design artifacts including sketches, story maps, wireframes, visual designs, and/or interactive prototypes as needed - all while collaborating closely with the client and the Digital Labs team.
- When not traveling, your days will be a mix of preparing for upcoming events by researching and prepping materials and creating and finalizing deliverables for completed events.
- In addition to supporting design sprints, you will also support longer-term engagements such as detailed design iterations and prototyping for concept and usability testing, as well as pilot build-outs. You will grow your skill set to deepen Digital Labs’ future design and innovation capabilities, and you will support overall regional growth and team needs.

DESIRED SKILLS
- Strong experience with common UX, design, and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
- Strong experience presenting designs and explaining design decisions to stakeholders and clients. Strong presentation and story-telling skills.
- Strong experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints. Ability to work collaboratively with a team mindset.
- Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously.
- Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques. (Experience facilitating design exercises a plus.)
- Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
- Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
- Strong written and verbal communication skills.
- Experience with print design, illustration, and/or visual identity a strong plus.
- Experience in both start-up and corporate environments a plus.
- Experience designing chat, voice, and/or retail interactions a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected i