Enterprise Cloud Services

**We help the world run better**

**PURPOSE AND OBJECTIVES**

Within the Product Engineering Enterprise Cloud Services organization, our Project & Program Office is focused on the best in class project execution to accelerate S/4 HANA cloud adoption in the market. The Project Office manages the planning and implementation, and also owns the escalation management during planned project activities. The Senior Project Lead will work in Enterprise Cloud Services accounts in the Americas.

The Project & Program Office Organization has the following priorities:

- Build and operate a world-class, efficient and reliable organization to support our customers' journey toward their next-generation business
- Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis
- Accelerate innovations to the S/4 HANA platform
- Perform project management for all ECS Delivery Projects
- Act as the main interface to the customer project team to ensure effective communication

These priorities are transferred into the Project & Program Office Organization in order to support the accelerated SAP HANA growth and adoption goals, and to ensure that SAP customers have an effective & secure way to move into the ECS Managed Cloud.

**EXPECTATIONS AND TASKS**
- You are a key contact for all topics around ECS technology to ensure a smooth move to the SAP HANA system landscape in the cloud.
- Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.
- The Project Lead manages the provisioning and upgrades of system landscapes in the ECS Managed Cloud
- This role serves as an interface between the Sales / Client Delivery Management and the ECS Delivery Technical experts
- Ability to work under pressure and constantly add value to customer and within organization
- Collaborate with different teams within the ECS Delivery organization and with other lines of business to ensure excellent customer satisfaction; this includes interfacing with customers

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**

**Required skills**
- Demonstrate IT Project Management Competences
- Strong business acumen plus technology/solution background
- Process affinity and strong process orientations
- Profound IT backend technology experience
- Experience in performing system owner related tasks
- Experience in working with cross-cultural teams or individuals
- Experience in working with cross-functional teams
- Actively manage project escalations
- Experience in managing SAP release upgrades
- May be required to work on weekends, off-hours, flexibility is a must
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- Overall 8+ years of related professional experience incl. 5+ years of experience in managing/ running landscape provisioning, installation, migration and upgrades and minimum 3 years of experience in a customer facing role with excellent command on de-escalating critical situations

**Preferred skills**
- Good understanding of SAP Next Generation solutions and services (S4HANA, Analytics, Cloud, Mobility, HANA, Sybase)
- SAP Basis Lead with strong knowledge and hands on experience (desirable)
- Datacenter migration experience (desirable)

**WORK EXPERIENCE**
- Overall 8+ years of related professional experience incl. 6+ years in managing / running landscape provisioning, installation, migration and upgrades, and minimum 3 years of experience in a customer facing role with excellent command of de-escalating critical situations

**LANGUAGE SKILLS**
- English (advanced / fluent written and spoken)
- Portuguese (native / fluent written and spoken)
- Spanish (advanced / fluent written and spoken)

**LOCATION**
- Sao Paulo / Brazil

**EXPECTED TRAVEL**
- 0-10%

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 356116 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |