Mainframe Systems Analyst

2 semanas atrás

São Paulo, Brasil Volkswagen Group Services South America Tempo inteiro

Volkswagen Group Services has the purpose of providing specifics services to VW Group companies, ensuring excellence in our deliveries, and focusing on the strategic needs of each client. In 2023 we started our South America operation, and we are looking for talented and engaged professionals who want to embark on this journey with us.
**Responsabilidades e atribuições** Main responsibilities**:
Consolidated Tasks for 1.5-Level Support in the Mainframe Area.

**1. User and System Access**
- User Management:

- Creating and editing user accounts, particularly using security solutions like RACF.

**2. Monitoring and Troubleshooting**
- Job Monitoring:

- Checking the status of jobs (e.g., with BETA92 or TWCP), identifying and partially resolving blocked or failed jobs.
- Interpreting and performing initial troubleshooting for common ABEND codes and return codes, such as S0C4 or S0C7 for example.
- JCL Troubleshooting:

- Analyzing and correcting basic JCL errors, especially misconfigured job scripts.
- Adjusting job control statements (e.g., JOB, EXEC, DD) for common errors.
- Ticket Handling:

- Creating and managing service tickets, documenting issues, and escalating to 3rd Level Support if deeper analysis is required.
- Dialogue monitoring:

- Queue and transaction monitoring:

- Monitoring queues for overflow and stuck messages
- Validating the status of transactions and programs

**3. Resource Management and System Monitoring**
- System Resource Monitoring:

- Checking and optimizing resources like CPU, memory, and I/O using tools like Icinga/Thruk (Nagios).
- Handling issues caused by resource bottlenecks without requiring deep system-level interventions.

**4. Application and Infrastructure Support**
- Application Issues:

- Database Issues:
**5. Complexe Troubleshooting**
- Job Rescheduling and Restart:

- Restarting failed jobs and adjusting job control statements, especially for common error causes such as incorrect input data or resource conflicts.

**6. Proactive Maintenance**
- Performing regular maintenance tasks, such as system optimization and routine software updates, without deep system-level changes or interventions.

**Requisitos e qualificações** Experience required**:

- +3 years Mainframe operations

**Required systems**:

- CICS
- ISPF
- JCL
- DB2/SQL
- Logfile Handling
- Erfahrung ITSM Prozesse
- ITIL Zertifizierung

**Education**:

- Bachelor degree in Computer Science, Information Technology, Management Information Systems, Computer Engineering.

**Qualification**:

- German proficiency (Speak, Read, Write) - B2, C1 or C2.
- English - B1, B2, C1 or C2
- Preferable certification from IBM mainframe platforms, COBOL, JCL, CICS, DB2 and other simmilar ones

**Informações adicionais**
Hiring CLT, hybrid or remote working model.

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf. Currently we have offices in seven European locations: Palmela, Lisbon, Madrid, Pamplona, Barcelona, Martorell, Valencia. In 2023 we started our South America operation, with our first headquarters in Brazil.

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