Associate Client Project Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Associate Client Project Manager is the entry-level job within the Project and Programme Management - Client Implementation Projects job family. The Associate Client Project Manager leads and directs concurrent client projects classified as standard. The individual may also be involved in larger-scale projects supervised by a Senior Project and/or Programme Manager. The primary responsibility of the Associate Client Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

**Working at NTT**

**Key Roles and Responsibilities**:

- Interfaces with all project stakeholders to take projects from original concept through to final implementation
- Contributes to the pre-sales process by providing proposals
- Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
- Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
- Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance

**Knowledge, Skills and Attributes**:

- Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent asks simultaneously
- Good business acumen and commercial skills
- Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
- Decisive with good attention to detail ability
- Applies knowledge and basic problem-solving techniques to define and resolve problems
- Works on problems of limited scope

**Academic Qualifications and Certifications**:

- Project Management degree or equivalent with related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable

**Required Experience**:

- Basic entry-level project management experience preferably in a multinational professional services environment
- Proven client engagement experience
- Basic understanding of the project life cycle
- Basic competency in project change management
- Basic experience managing expectations when balancing alternatives against business and financial constraints

**Skills Summary**

Business Acumen, Cost Management, IT Infrastructure Management, Project Management, Quality Assurance (QA), Resource Management, Software Systems, Systems Integration, Writing Technical Documents

**What will make you a good fit for the role?**

**Workplace type**:
Remote Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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