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Inbound Sales Specialist

2 semanas atrás

Estado do Rio de Janeiro, Brasil Ueni Ltd Tempo inteiro

At UENI, delivering exceptional customer experiences is the key to our success in helping small business owners. If you are driven to exceed customer expectations, have a strong background in sales, and believe in UENI’s mission, we want to hear from you.

This is a part-time position, (4h/day, 20/week), with the possibility to grow to 7h/day.

The role's shift is Monday - Friday, during 12pm-8pm EST. Base salary + OTE.

**Key responsibilities**:

- Recommend and sell the appropriate UENI plan to the customer.
- Achieve the target of 1 sale per hour.

**What we expect from a new hire**:

- Sell correctly; never missell and sell the right plan to meet the customer’s needs.
- Create delightful customer experiences that address customer questions and highlight UENI benefits.
- Collaborate with internal teams to ensure customer satisfaction.
- Become an expert in UENI's product offerings and industry trends to effectively address customer inquiries.
- Advocate for the customers internally by identifying ways to improve the customer experience through CS, product, marketing, etc.
- 2+ years of relevant experience in sales customer-facing roles, preferably in a SaaS sales environment.
- Proven track record of inbound or outbound sales.
- Impeccable spoken and written English.
- Exceptional phone communication skills and ability to build rapport with customers.
- Commercially minded with a strong understanding of the customer experience.
- Happy to be managed by quantified KPIs.
- Comfortable handling support tasks (help desk queries, live chat) and addressing customer requests.
- Ability to work independently and as part of a team.
- Proficient in relevant customer success tools and software.