Customer Success Manager

**The Company**

A better understanding of the Earth creates a better world for all. Seequent brings together industry-leading earth modelling, geo-data management, and team collaboration software.

Because when everyone can see the full picture, they can make better decisions that benefit people and the planet.

Every day, our customers in over 100 countries work to develop vital mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

We’re here to help them. That why we’re constantly evolving at the forefront of technology and geoscience - from Cloud accessibility, to 3D modelling, to digital collaboration.

Headquartered in New Zealand with our team located in 25 locations around the world, Seequent is a high growth, people-centric success story. We’re passionate, curious, Earth lovers.

Ready to help change the world? Join us.
- Seequent is a Bentley Systems company, working together to build a better future._

**The Role**

The Customer Success Manager is responsible for developing customer relationships that promote product or solution usage, retention and loyalty. You will work closely with Inside Sales Representatives and Account Managers and will be responsible for on-boarding and training new accounts in the use of the solution or product, addressing any concerns or issues they might have from a usability, how to use perspective and working to proactively ensure growth and retention of the account.

The central role of the Customer Success Manager is to ensure the customer is content and is deriving maximum value from the product or solution and their expectations are being met or exceeded. Success will come from being a complex problem solver who can turn the customer’s business problem into an opportunity to offer a viable solution that is future proof.

You will have the opportunity to make a real impact by being able to contact our customers and provide demonstrations, effective training and knowledge-based community building events. Although regularly situated in Belo Horizonte, São Paulo or Rio de Janeiro, you will still be a part of the global Technical Services team, who is responsible for ensuring that we cover Latin America’s wide geographical spread and time zones.

**In this role, you will have the opportunity to**:

- Identify and create opportunities through proactively communicating with our existing users and potential new users.
- Create, review and manage ongoing detailed account plans for all selected accounts mainly in LAM but also all other countries in the LAM region.
- Co-ordinate and organise paperwork, train, on-board and - everything needed to affect a sale from pre-sale, through potential POC to close and then ongoing lifecycle management.
- Review and update the sales pipeline and opportunities daily. Ensure Dashboard of statistics in CRM and Power BI.
- Work with other customer success managers, account executives, and technical experts to build a harmonious team effort, where an account in different regions will have touch points globally and therefore require collaboration and coordination
- Recognize business opportunities, proactively following up leads and actioning as appropriate.
- Contact existing customers, potential customers, understanding marketing goals, product roadmaps, development timelines and business goals.
- Actively monitor customer satisfaction levels and consistently work to improve outcomes and perceptions.

**In order to be successful in this role, you should have**:

- 3+ years proven account management/customer success manager experience
- Degree in Business/Commerce or equivalent
- Strategic Account planning capability
- Customer focused, with the desire to always achieve a positive outcome for the customer.
- Able to easily communicate with stakeholders to achieve a conclusion
- Able to communicate in Portuguese and English fluently. Knowledge of Spanish is an added advantage.
- Innovative, open, and able to work in a fast growing, fast paced environment.

***Why you will enjoy working with us..**
- We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team.
- Leverage our training and development to advance your skills and progress your career
- Health benefits package, generous vacation and regular yoga classes and Wellness Webinars to support employee wellbeing
- We offer flexible work hours
- There are plenty of opportunities to build social connections with a diverse range of individuals, including our annual Hack Yeah innovation event
- We offer our employees a Global Employee Referral Program, providing a personal bonus, as well as Seequent donating to an environmental tree planting organization

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**Inclusion + Diversity**

In addition to being dedicated to building a workforce that refl