IT Support Specialist

Há 5 dias

Sao Paulo, Brasil Binance Tempo inteiro

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Our IT department is growing and we are looking for an IT Support Specialist to join the team.

We are looking for a person with excellent communication skills and customer service calling.

**Responsibilities**:

Making full use of available tools during the diagnosing and execution stages of Incidents and service requests
- Routing those Incidents and service requests that require reassignment to other service teams
- Tracking and retaining ownership of Incidents and service requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
- Continually observing a security-aware approach
- Contributing to the setting up of operating procedures with other service teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
- Contributing to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
- Identifying trends and potential problem sources (by reviewing Incident and problem analysis)
- Taking ownership of the system and service monitoring focusing on implementation and continuous improvement
- Handling of all customer-related activities initiated by IT Operations across the group
- Ensuring full cooperation and effective communication with various departments

**Requirements**:

- Bachelor's Degree in Computer Science/Information Systems or any other related field
- Strong background in OSX & IOS devices
- Knowledgeable on networking and networks security (DHCP, AP/AD, LAN, WAN, IPSec VPN, Monitoring etc.)
- Fluency in English is a must, other languages are considered a big plus

**Working at Binance**:

- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire

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