Instructional Designer

**GET TO KNOW US**

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**THE OPPORTUNITY**:
We are hiring an **Instructional Designer **for our **Customer Experience - CX** team in **São Paulo**

The role is to join our CX team, responsible for providing our frontline teams with the knowledge and skills they need to deliver world-class support.

**YOUR IMPACT**
- Responsible for large-scale curriculum mapping, outlining, design, and development. (Learning paths, Leadership, and Soft Skills Programs).
- Perform content gathering/research and audits.
- Design sequence and scaffold a learning experience, including interface design, navigation, and UX copy.
- Design standardized learning templates and assets, ensuring consistency in voice, style, and brand across deliverables.
- Design and Develop courses ensuring that the functionality is in line with adult learning principles, learning science, UI/UX, and learner behavior in a corporate environment.
- Produces clear, concise, and comprehensive learning materials, including storyboards, facilitator's guide, videos, simulations, role plays, infographics, and **interactive eLearning courses** (Levels 2 and 3)
- Build formative and summative assessments/quizzes
- Adjust learning content in response to feedback (reviews) and metrics.
- Play an active role by contributing to the growth and scale of the CX learning programs with innovative design.
- Facilitate TTT.

**WHO YOU ARE**:

- Relevant professional experience as an instructional designer.
- Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
- Experience in managing, developing, and setting up projects related to training programs and education environments.
- **Being fluent in English, **and Spanish is desirable.
- Strong Communication and Written Skills **(Portuguese and English);**:

- Experience in using SCORM, HTML5, LMS features, Adobe Premiere Pro, Adobe After Effects, and Articulate 360 is required.
- Able to work independently to achieve target timelines under conditions of ambiguity, multiple deadlines, and changing priorities;
- Ability to review and evaluate operating procedures and recommend improvements.
- Possess good problem-solving and organizational skills
- Advanced project management skills
- Ability to establish and maintain effective working relationships with external and internal stakeholders.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:We understand that together, Gympassers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.

BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

**CAREER GROWTH**: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**: An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology compan