Specialist, Implementation

1 semana atrás

Sao Paulo, Brasil MasterCard Tempo inteiro

Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
- Accountable for integrating new products into the global implementation framework
- Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
- Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs

**Responsibilities**:

- Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline
- Guides customers through established processing rules, specifications and required documentation
- Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness
- Suggests configuration/production setup changes with mínimal guidance; identifies potential issues to escalate to leadership
- Takes greater lead in the development of products (e.g., analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement)
- Provides technical guidance to less experienced team members

Experiences
- Experience supporting standard infrastructure design and implementation
- Demonstrated understanding of Mastercard's core products and services
- Successfully completed detailed testing and implementation of hardware and software elements
- Demonstrated understanding of transaction processing
- Experience leading customers through trainings and manuals; answers general questions

**COVID-19 Considerations**

**Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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