User Experience Manager

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

Team Overview:
We are looking for an individual with strong operational and analytical skills to improve User Experience, as a lever to drive demand growth. In this role, you will be encouraged to work cross-functionally in different projects, analyze problems, propose solutions and work with key stakeholders to build tech to improve our experience. This is a key position that can make a big impact on the business by improving user journey in the app.

Role Responsibilities:

- Lead main strategic projects and their team
- Take big-picture problems and break them into meaningful steps to develop and optimize processes
- Leverage strong execution and implementation skills to make project plans a reality
- Complete core analyses and processes, ensuring they run efficiently
- Understand risks and opportunities and generate actionable recommendations that consider the business context and minimize the materialization of issues
- Build and maintain positive working relationships with cross-functional teams and partners

Role Qualifications:

- have excellent analytical and strategy thinking skills, be able to break down complex business problems into projects involving multiple areas and features
- have empathy for the users and be passionate about solving their problems
- have strong analytical skills to use data to support your arguments.
- have an ownership mindset being responsible for the delivery and results of projects
- have excellent communication and influential skills to interact with internal and external stakeholders.
- are comfortable with quantitative analysis and fluent in Excel and Google Suite.
- are able to communicate in English is mandatory (Constant interactions with English-speaking teams in Brazil and China).
- have SQL, A/B Testing, and design-thinking process knowledge will be the differential for your success

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).