Empregos atuais relacionados a Commerce- Training Program Manager - São Paulo SP - TikTok
-
Commerce - Moderation Training Program Manager
3 semanas atrás
São Paulo, Brasil TikTok Tempo inteiroResponsibilitiesByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that...
-
Program Manager
2 semanas atrás
São Paulo, Brasil ambi.careers Tempo inteiro(We are helping our Client (Confidential), to find an exceptional Program Manager for the BR Market. Check it out!) Program Manager (LLM Training) Job Title: Program Manager — LLM Post-Training – Human Data for AI Code Models Location: Remote — Americas preferred About the Company We are one of the fastest-growing organizations powering the AI...
-
Program Manager
Há 3 dias
São Paulo, Brasil ambi.careers Tempo inteiro(We are helping our Client (Confidential), to find an exceptional Program Manager for the BR Market. Check it out!)Program Manager (LLM Training) Job Title: Program Manager — LLM Post-Training – Human Data for AI Code ModelsLocation: Remote — Americas preferred About the Company: We are one of the fastest-growing organizations powering the AI...
-
Tiktok Shop
1 semana atrás
São Paulo, Brasil TikTok Tempo inteiroGlobal OperationsTikTok Shop - Knowledge Management & Training Program Manager**Location**:Sao PauloEmployment Type:RegularJob Code:A42575**Responsibilities**:Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission...
-
Tiktok Shop
1 semana atrás
São Paulo, Brasil TikTok Tempo inteiroGlobal Operations TikTok Shop - Knowledge Management & Training Program Manager **Location**: Sao Paulo Employment Type: Regular Job Code: A42575 **Responsibilities**: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our...
-
Training Program Leader
2 semanas atrás
São Paulo, SP, Brasil beBeeTraining Tempo inteiroJob Description We're seeking an experienced Training Program Leader to drive the development and delivery of impactful learning programs. This role involves designing, implementing, and evaluating training initiatives that enhance employee skills and knowledge.
-
Training and Development Manager
Há 17 horas
São Paulo, SP, Brasil Vammo Tempo inteiroManager, Training & Development About Vammo Vammo is building an accessible, resilient, and scalable clean energy network for emerging megacities, starting in Latin America. By combining electric motorcycle subscriptions with a rapidly expanding battery swap infrastructure, we make clean transportation affordable and reliable for the millions who keep cities...
-
Em Brand Training Manager
Há 2 dias
São Paulo, Brasil Pfizer Tempo inteiroROLE SUMMARYThe CET EM Brand Training Manager role is responsible for Customer Engagement Training for one or more brands, Business Unit (BU), or Therapeutic Area (TA). The role is responsible for providing product and customer engagement skills training to new and existing team members, ensuring that they have the skills and knowledge required to...
-
Training Program Coordinator
Há 5 dias
São Paulo, SP, Brasil beBeeDevelopment Tempo inteiroTrainer Role This is a challenging and rewarding role where you will be responsible for training new staff members, creating and optimizing learning materials, and developing programs that enhance performance quality. Develop structured programs to ensure a strong understanding of procedures among trainees. A degree in education or related field
-
Training Program Manager
Há 2 dias
Sao Paulo, Brasil TikTok Tempo inteiroTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have several global offices including Sao Paulo, Los Angeles, New York, Austin, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.The global Monetization Integrity team ensures TikTok users have a safe experience...
Commerce- Training Program Manager
2 semanas atrás
Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
**About the Team**:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.
As the Training Program Manager, your role will be responsible to develop and define global service training strategy, execution framework and learning curriculum to build Customer Service staff proficiency to achieve the best customer experience consistently.
**Responsibilities**:
- Develop and define training strategy, execution framework and learning curriculum to build Customer Service staff proficiency to achieve the best customer experience consistently.
- Identify business critical learning needs, prioritize and approve budgeted resources required for fulfillment, review, validate and modify the Training Plan monthly to ensure consistent targeting of learning solution expectations in the region.
- Effectively and proactively manage training projects involving the entire project life cycle.
- Act as a consultant to other Customer Service personnel, coaching them to develop and deliver training in areas of specialization.
- Ensure appropriate members of the team learn prerelease products in area(s) of training responsibility in order to train outsourced vendor trainers to successfully support the product once it is released.
- Analyze the effectiveness of training and recommend ways to increase return on investment.
- Ensure organizational understanding (at the appropriate level) of your training priorities, plans, and progress. Ensure appropriate accountability for attendance, knowledge transfer, knowledge measures and course evaluation feedback that improves effective utilization of training resources.
- Gather, prioritize and approve new and non-strategic critical learning needs identified throughout the fiscal year.
- Commit appropriate budgetary resources for unforeseen learning readiness needs required, such as tools, security and other business elements critical to services and experience as a whole. Reserve budgeted funds for unanticipated demands.
- Identify and approve solution and system requirements for training need requests.
**Qualifications**:
**Minimum Qualifications**:
- Bachelor degree or equivalent practical experience.
- Fluency in English and Portuguese is required for the role.
- 3 years experience in training, preferably within Customer Service.
- Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
- Experienced in developing and executing training programs.
**Preferred Qualifications**:
- Experience in e-commerce or marketplace platforms is a plus.
- Project management experience and understanding of particulars of cross-function and cross-geography project coordination.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
