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Account Manager, Microsoft Advertising
2 semanas atrás
Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through the Search and Audience Netoworks on the Microsoft Advertising platform. We are seeking top performing Account Managers with with digital advertising experience who can drive revenue and increase client satisfaction by owning the day-to-day client management and driving campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue.
The AM is a core member of the account team focused on driving data-driven optimizations aligned with client needs, executing campaigns, and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.
**Responsibilities**:
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Shared culture of diversity and respect**: Continue to create deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment.
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Strong **customer relationships and account health**: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan.
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Pursue optimizations** to deliver quota expectations**: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.
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Fluent advocate of the Microsoft Advertising** value**: Educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the Microsoft Advertising platform, and aim to reduce client reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Microsoft Advertising and One Microsoft story. Develop and demonstrate an intermediate to expert level knowledge of emerging products/features..
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Collaborat**ive and high-performing account team**: Ensure ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool and processes through relevant channels. Own and effectively execute the customer transition process (Red Carpet) and operational excellence in execution of change management (Book of Business update).
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**Qualifications**:**
Job **Require**ments**: Education, Key Experiences, Skills and Knowledge**:
- Minimum 3 years’ online media, Search Engine Marketing, or Display / Native sales and service experience required
- Bachelor’s degree required
- Proven track record of exceptional performance, high productivity, communications skills, and meeting deadlines
- Demonstrated ability to consistently meet or exceed revenue goals or targets
- Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions
- Effectively navigate through ambiguity and complexities related to client management
- Talented in storytelling and delivering engaging presentations
- Solid knowledge of the digital advertising industry, trends, and customers’ needs
- Passion for technology as an enabler for customer and company growth
- Languages: Spanish, Portuguese, and English.
- Ability to travel up to 30%
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
