Customer Service Manager

2 semanas atrás

Santos, Brasil ZIM Tempo inteiro

We are looking for Customer Service Manager in our Santos branch

In this role you will:

- Strategize with CS team improve measures, service upgrade and avenues that will provide ease of use for our customers.
- Develop service procedures, policies and standards and roll them out in the country.
- Guide and mentor both CS Team Leaders and individual staff.
- As a key user of the operational system strive to share knowledge with CS Team enabling them to work according to ZIM Standards.
- Daily operations of the 3 sub-units that comprise Customer Service.
- Monitoring and measuring through metrics of our daily performance versus our commitment to the customers.
- Leading and managing issues related to other departments and functions, together with the Country Manager and relevant functional managers.
- Update / check the daily booking in system.
- Issue and send Loading lists to partners, MCC, OPS and terminals.
- Issue freight invoices and local fees.
- Monitor t/s cargo in Brazilian ports.
- Ensure unclaimed cargo procedure is followed, including process in front of Brazilian Customs.

**Requirements**:
You will need in this role:

- People Management and Leadership skills.
- Knowledge of work processes especially in documentation, booking, export and import.
- Capability of leading process and managing change.
- Broad view of the system and quick problem solving.
- Very high standards of providing service.
- Strong Analytical Skills.
- Required Professional Knowledge (transportation, shipping, logistics, sales).
- Languages: Excellent English (Must).
- Academic education: University graduate.

Function:
Countries & Business Development

Publish in Internal Career Page:
Yes

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